Joshua Ruxer
West Carrollton,USA
Summary
Results-driven operations and project management professional with over 20 years of leadership experience in high-volume, multi-unit environments. Proven ability to lead cross-functional teams, drive operational efficiency, exceed performance metrics, and deliver exceptional client satisfaction. Adept at developing talent, optimizing processes, and executing large-scale events and projects across multiple markets. Quick and adaptable learner with a hands-on approach to mastering new systems and processes. Proven ability to multitask effectively in fast-paced, high-pressure environments. Experienced multi-unit manager with a strong track record of leading multiple teams and locations to success. Highly organized and systems-oriented, skilled in implementing efficient workflows and operational structures.
Overview
20
20
years of professional experience
Work History
Catering Operations Manager
City Barbeque
02.2016 - 08.2025
- Oversaw catering operations across four major markets, managing daily logistics, strategic planning, and execution for high-impact events and business functions.
- Led multi-site teams including Operations Managers, Business Sales Managers, and Wedding Sales Managers—successfully coaching and developing management talent across diverse regions.
- Achieved a 97.7% Guest Satisfaction Survey score in 2024—the highest in the company—and on track to repeat in 2025.
- Delivered consistent top-tier P&L and bottom-line performance, leading the company in profitability and operational excellence.
- Successfully rebuilt and revitalized underperforming markets (Cincinnati and Lexington/Louisville), surpassing targets for Sales Budget, REBITDA, and Customer Satisfaction Index (CSI).
- Orchestrated the largest catering events in company history annually while maintaining budget, quality standards, and customer satisfaction.
- Recognized with multiple annual company awards for excellence in execution, team development, and guest experience.
Operations Manager
First Watch
Kettering, Ohio
08.2015 - 02.2016
- Rapidly recognized for leadership potential, earning consideration for a General Manager role by the Regional Manager within the first year.
- Successfully oversaw all restaurant departments, ensuring efficient daily operations and cross-functional team performance.
- Trained new team members and managers in company procedures, while maintaining strict compliance with all state and corporate Health & Safety regulations.
- Consistently achieved top performance in food cost control and ranked among the highest in regional and divisional Guest Satisfaction Survey metrics.
Assistant General Manager
Longhorn Steakhouse
Moraine, Ohio
01.2009 - 01.2015
- Oversaw daily operations across all restaurant departments, maintaining the company’s 'Highly Successful' performance rating.
- Trained and developed new employees and managers in accordance with company standards, ensuring full compliance with all state and corporate Health & Safety regulations.
- Consistently exceeded regional and divisional benchmarks for food cost control and guest satisfaction, contributing to top-tier performance in key operational metrics.
Sales Representative
Cincinnati Bell Wireless
Dayton, Ohio
01.2007 - 01.2009
- Consistently ranked as a top-performing Sales Representative company-wide across multiple months, exceeding sales targets and KPIs.
- Supported Store Manager in daily operations, contributing to efficient team leadership, inventory control, and optimal store performance.
- Surpassed company sales and performance goals on a regular basis through strategic selling, upselling, and customer relationship management.
- Resolved all customer service escalations effectively, maintaining high customer satisfaction and retention rates.
Sales Representative
Voss Toyota
Beavercreek, Ohio
01.2006 - 01.2007
- Driven and results-focused Sales Representative specializing in both New and Pre-Owned Vehicles, with a strong commitment to customer satisfaction and closing sales.
- Proactively generated leads and set qualified appointments through strategic sales calls and follow-up communication.
- Consistently ranked in the top three company-wide for monthly vehicle sales performance.
- Proficient in dealership software, including ERA-IGNITE (ERA Link) and CRM tools through Reynolds and Reynolds, with a strong understanding of digital sales and customer tracking systems.
Education
Associate Degree - Christian Ministry
Morningstar School of Ministry
Charlotte, NC01.2005
High School - General Computer Education
Belmont High School
Dayton, Ohio01.1998
Skills
- Event management
- Vendor and customer relationship management
- Budgeting and forecasting
- Logistics coordination
- Analytical thinking
- Sales strategy development
- Leadership development
References
References available upon request.
Timeline
Catering Operations Manager
City Barbeque
02.2016 - 08.2025
Operations Manager
First Watch
08.2015 - 02.2016
Assistant General Manager
Longhorn Steakhouse
01.2009 - 01.2015
Sales Representative
Cincinnati Bell Wireless
01.2007 - 01.2009
Sales Representative
Voss Toyota
01.2006 - 01.2007
Associate Degree - Christian Ministry
Morningstar School of Ministry
High School - General Computer Education
Belmont High School
Similar Profiles
Jacqueline MasonJacqueline Mason
Catering Staff Member at City BarbequeCatering Staff Member at City Barbeque
Drue DringenburgDrue Dringenburg
Catering Field Coordinator at City BarbequeCatering Field Coordinator at City Barbeque
Gregory WittigGregory Wittig
Senior Director of Operations at City BarbequeSenior Director of Operations at City Barbeque
GRETEL REYES-SALAUMGRETEL REYES-SALAUM
Weekend Care Coordinator - Rotating Team Lead at UT Southwestern Medical CenterWeekend Care Coordinator - Rotating Team Lead at UT Southwestern Medical Center
KINZA DAUDKINZA DAUD
Senior Reservationist at Gaylord Texan Resort & Convention CenterSenior Reservationist at Gaylord Texan Resort & Convention Center