Joshua Ryan
Smithfield,NC
Summary
Dynamic Parts Consultant and Power Production Supervisor with a proven track record at Bulldog Harley Davidson and the United States Air Force. Expert in technical aptitude and customer relationship development, significantly enhancing operational efficiency and customer satisfaction. Skilled in ordering parts and problem-solving, adept at driving team performance and reducing productivity hurdles.
Overview
22
22
years of professional experience
Work History
Parts Consultant
Bulldog Harley Davidson
01.2023 - 04.2024
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Ordered parts from various distributors to fulfill demands.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained extensive understanding of common problems and methods for repair.
Power Production Supervisor
United States Air Force, USAF
03.2002 - 01.2023
- Responsible for 15-20 technicians in the operation and maintenance of all emergency generators assigned to base critical facilities.
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Evaluated employee performance regularly against established benchmarks for ongoing personnel development.
- Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.
- Managed daily production schedules to meet challenging deadlines, adjusting workflows as necessary.
Education
Associates Of Applied Science - Electromechanical Engineering Technologies
Community College of The Air Force
Montgomery, ALSkills
- Industry Awareness
- Technical aptitude
- Ordering parts
- Customer Service
- Problem-solving skills
- Vehicle operations knowledge
- Clean Driving Record
- Forklift Operation
- Sales Training
- Returns processing
- Adaptability and Flexibility
- Customer relationship development
Timeline
Parts Consultant
Bulldog Harley Davidson
01.2023 - 04.2024
Power Production Supervisor
United States Air Force, USAF
03.2002 - 01.2023
Associates Of Applied Science - Electromechanical Engineering Technologies
Community College of The Air Force