Joshua Ryan Thompson
El Paso,TX
Summary
CompTIA A+ Certified military veteran with six years’ experience as a Premises Technician with a comprehensive background installing, maintaining, and troubleshooting various types of telecom systems. Possess strong technical aptitude, problem-solving abilities, and familiarity with latest industry standards. Demonstrated ability to improve system efficiency and resolve complex issues, resulting in enhanced customer and personal service. Accomplished at positioning and terminating cables and wiring. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer.
Overview
10
10
years of professional experience
Work History
Premise Technician
AT&T
EL Paso, TX
11.2013 - 03.2020
- Successfully installed and repaired Internet Protocol Television (IPTV), Satellite Television, Voice Over Internet Protocol (VOIP) and high-speed internet services for over 7,800 customers
- Maintained company vehicle logging over 70,000 miles without accident or incident.
- Employed variety of handheld and power tools for troubleshooting equipment and systems
Customer Service Representative
Alorica Inc
El Paso, TX
07.2013 - 11.2013
- Managed over 12,500 customer inquiries in a courteous and efficient manner.
- Assisted with training and mentoring new team members.
- Updated and maintained database with accurate customer information and timely data entry
Air Traffic Control Specialist
united states army
Fort Bliss, TX
07.2010 - 12.2012
- Responsible for over 25,000 aircraft movements without accident or incident.
- Successfully deployed the Air Traffic Navigation, Integration, and Coordination System (ATNAVICS AN/TPN-31) for Biggs Army Airfield.
- Established and implemented the companies Fire Prevention Program.
Air Traffic control shift leader
united states army
Shindand air Base, afghanistan
07.2010 - 07.2011
- Successfully trained 6 new Air Traffic Controllers in tower operations, safety procedures, and FAA regulations.
- Contributed to the establishment of Shindand Towers Class D Airspace.
- Coordinated and assisted in the integration and success of Shindand Afghan Flight School operations.
Education
CompTIA A+ Certification -
AT&T Premises Technician Course -
Air Traffic Navigation, Integration, and Coordination System Operator -
Air Traffic Control Operator Course -
United States Army Combat Lifesaver Course -
Skills
- CompTIA A Certification
- CompTIA Security (anticipated)
- Air Traffic Control Specialist
- Proficient in Visual Flight Rules (VFR)
- Special Visual Flight Rules (SVFR)
- Instrument Flight Rules (IFR)
- Operations
- Installation
- Transportation of Air Traffic Control (ATC) radar equipment
- Installation and maintenance of fiber optics
- Cat 5 and wireless equipment
- Staff management
- Effective communicator
- Quality oriented
Timeline
Premise Technician
AT&T
11.2013 - 03.2020
Customer Service Representative
Alorica Inc
07.2013 - 11.2013
Air Traffic Control Specialist
united states army
07.2010 - 12.2012
Air Traffic control shift leader
united states army
07.2010 - 07.2011
CompTIA A+ Certification -
AT&T Premises Technician Course -
Air Traffic Navigation, Integration, and Coordination System Operator -
Air Traffic Control Operator Course -
United States Army Combat Lifesaver Course -
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