Joshua Sale
Anaheim,United States
Summary
Dedicated and results-driven professional with extensive experience as an Assistant Branch Manager and Retail Store Supervisor. Proven expertise in overseeing daily operations, leading teams, and driving sales growth in competitive retail environments. Skilled in delivering exceptional customer service, training staff, and implementing effective merchandising strategies. Adept at managing inventory, conducting audits, and ensuring compliance with company policies. Recognized for strong leadership, excellent communication skills, and the ability to foster a positive and productive work environment. Proven track record of boosting sales, enhancing customer satisfaction, and improving overall store performance.
Overview
3
3
years of professional experience
Work History
Store Supervisor
Mother's Market & Kitchen
Anaheim , CA
2024.03 - Current
- Customer Service Excellence: Delivered stellar customer service by assisting customers, answering their questions, and resolving issues promptly, ensuring a positive shopping experience.
- Staff Training and Supervision: Trained staff on daily duties and supervised their work, providing constructive feedback that resulted in improved performance and increased customer satisfaction.
- Operational Management: Oversaw daily operations by delegating tasks, managing shift changes, and performing keyholder duties to open and close the business efficiently.
- Sales Optimization: Boosted sales through attractive merchandise presentation, competitive pricing, and maintaining adequate inventory levels.
- Cash Handling and Compliance: Conducted regular audits of cash handling practices to ensure adherence to company policies, minimizing discrepancies and enhancing financial accuracy.
- Team Development: Coached, mentored, and trained new team members on operational processes and procedures, fostering a knowledgeable and cohesive team.
- Operational Planning: Developed and implemented plans for daily operations, including inventory management, staffing, and scheduling, to ensure smooth and efficient store functioning.
- Customer Assistance: Assisted customers with product selection based on their individual needs, enhancing their shopping experience and driving sales.
- Merchandise Management: Regularly reviewed merchandise displays to ensure proper placement of products according to company standards, optimizing visual appeal and accessibility.
- Policy Compliance: Monitored store operations to ensure compliance with company policies and procedures, maintaining a high standard of operational integrity.
Assistant Manager
Asurion
Lake Forest , California
2021.06 - 2023.10
- Technical Support and Repair: Delivered comprehensive tech support over the phone and conducted in-house bench tech repairs for cellular devices, laptops, routers, and smart devices across various operating systems.
- Rapid Advancement: Promoted from Level 1 Tech to Level 2 Tech in just 6 weeks, significantly faster than the typical 3-6 month timeframe.
- Leadership and Management: Supervised employees across multiple Asurion retail locations in Orange County, California, demonstrating strong leadership and interpersonal skills with both staff and customers.
- Customer and Employee Focus: Maintained a customer-first approach while balancing the needs of employees and the company, ensuring optimal solutions for all parties. Ensured every customer was acknowledged warmly, thanked for their visit, and assisted promptly.
- Performance Coaching: Set clear expectations, followed up, and coached employees to meet performance metrics, leading to consistent month-over-month and year-over-year growth.
- Effective Communication: Ensured consistent and effective communication within the team, contributing to a 20% increase in sales and customer satisfaction.
- Independent Work Capability: Demonstrated the ability to work independently and unsupervised for extended periods, maintaining focus and productivity in a dynamic work environment.
- Superior Customer Service: Exhibited strong customer service skills, including clear verbal and written communication, prompt and professional phone etiquette, and proactive engagement with customers to meet their needs and close sales.
- Operational Excellence: Handled customer transactions efficiently, ensured staff offered additional items during purchases, and informed customers about special promotions. Managed customer complaints swiftly and courteously, ensuring a positive shopping experience.
- Team Motivation: Motivated the team to achieve superior performance by setting goals and timelines, fostering a positive and productive work environment.
Education
High School Diploma -
Claremont High School
Skills
- Great attention to detail
- Able to accurately check guest identification
- Excellent people and customer service skills
- Time-management skills
- Ability to work in a fast-paced environment and remain calm while doing so
- Good leadership skills
- Able to accept criticism
- Good decision-making and problem-solving skills
- Apple & Samsung Certifications
- Skilled Technical Device Technician
- Experience in the next-generation technologies related to cloud, mobile, social, or big data.
- Experience with Microsoft Office suite
Community Service
- Volunteer, One and All Church, San Dimas, CA | August 2013 - 2018
- Engaged in planning and execution of various children's programs and events.
- Facilitated and supervised activities such as arts and crafts, educational games, and music.
- Collaborated with a team of volunteers to ensure a safe and positive environment for children.
- Assisted in organizing and promoting unique events like holiday programs and special needs prom.
- Fostered positive relationships with children and their families, ensuring effective communication.
- Learned tasks quickly to improve performance.
- Treated people from all backgrounds with dignity and respect.
References
References available upon request.
Timeline
Store Supervisor
Mother's Market & Kitchen
2024.03 - Current
Assistant Manager
Asurion
2021.06 - 2023.10
High School Diploma -
Claremont High School
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