Piano
Joshua Salinas
-
Mauldin,SC
Summary
Creative Business Owner with exceptional background spent in Customer Service. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Owner/Operator
Ohana's Shave Ice
Duncan, SC
03.2019 - Current
- Managed day-to-day business operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Established foundational processes for business operations.
- Improved records management systems for leases and contracts to boost renewals timeliness.
- Prepared annual budgets with controls to prevent overages.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maintained up-to-date administrative records to monitor operational conditions.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Introduced new methods, practices and systems to reduce turnaround time.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Trained and developed team members to build human capital.
- Trained and motivated employees to perform daily business functions.
- Discovered areas of improvement by generating quarterly operational and sales reports.
Cook/Cashier
Jack In The Box
Simpsonville, SC
04.2021 - 03.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Transitioned between breakfast and lunch service.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Seasoned and cooked food according to recipes or personal judgment and experience.
General Merchandiser
Target
Greenville, South Carolina
01.2020 - 01.2021
- Executed revised sales plans and reset zones to incorporate new merchandise.
- Completed efficient weekly pricing changes for general merchandise categories.
- Built eye-catching displays of products for seasonal and special promotions.
- Worked with department managers to maintain adequate inventor for regular and promotional demand.
- Kept sales floor clean, neat and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Rotated stock correctly to minimize spoilage and waste.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Set up regular and promotional signage throughout sales floor.
- Owned plastics zone each day, keeping everything customer- and inspection-ready.
- Manually transported warehouse materials weighing up to 75 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Assistant Manager
Zaxby’s
Simpsonville, SC
09.2017 - 11.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Reviewed sales and gross profit report to assess company efficiency.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Cashier
Ingles Supermarket
Mauldin, South Carolina
04.2016 - 04.2019
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Greeted customers entering store and responded promptly to customer needs.
- Checked personal identifications during alcohol and tobacco sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Education
High School Diploma -
Mauldin High School
Mauldin, SC 08.2014 - 06.2018
Skills
Relationship building
Interests
Classic Literature
Chess
Physical Therapy
Timeline
Cook/Cashier
Jack In The Box
04.2021 - 03.2022
General Merchandiser
Target
01.2020 - 01.2021
Owner/Operator
Ohana's Shave Ice
03.2019 - Current
Assistant Manager
Zaxby’s
09.2017 - 11.2019
Cashier
Ingles Supermarket
04.2016 - 04.2019
High School Diploma -
Mauldin High School
08.2014 - 06.2018
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