Joshua Salvi
Haverhill,MA
Summary
Accomplished Atlassian Administrator with extensive expertise in troubleshooting, system administration, and network management. Proven track record of delivering tailored solutions that optimize workflows and enhance system performance. Strong communication skills facilitate collaboration across diverse teams, resulting in streamlined processes and improved operational efficiency. Seeking to contribute to a company that values innovation and teamwork.
Overview
16
16
years of professional experience
Work History
Sr Solutions Delivery Engineer
Meltwater
Manchester, NH
05.2019 - 11.2024
- Evaluated existing processes and technology solutions for improvement opportunities.
- Established centralized role groups to manage external account provisioning effectively.
- Optimized daily operations through automation methods.
- Created documentation for IT operations procedures and processes.
- Advised management on the feasibility and implementation of new technology solutions.
- Analyzed customer requirements to determine project scope and objectives.
Associate Software Engineer
Oracle+Dyn
Manchester, NH
11.2018 - 03.2019
- Training to develop application scripting
- Use version control to configure and deploy applications in new cloud regions using CI/CD pipelines
- Manage Documentation in Confluence and through Jira Tickets
System Administrator
Oracle+Dyn
Manchester, NH
10.2011 - 03.2019
- Work with Oracle IT to ensure continued access for all Dyn employees while removing friction from connecting to Oracle networks
- Maintain and improve the corporate infrastructure and applications
- Designed and implemented Aerohive Wi-Fi network including certificate-based authentication for secure access
- Scaled the LDAP system to support replication into production as well as being redundant and easily managed through a hosted application
- Was involved in a major network restructuring to support TOR switching as well as aggregating switching layers
- Configured and maintained corporate firewall including running threat reports
- Maintained fleet of seven VMware hosts and approximately 200 application VMs in an automated DRS/Vmotion setup with automated backups
- Configure and maintain two redundant VPN servers for corporate users with an additional two backup endpoints
- Administrated Jira and Confluence instances
- Participate in On-Call support rotation
- Linux Collaboration Network Appliances Wi-Fi Administration
- Version Control
- LDAP
- VM Management
- Mail Servers
- Configuration Management
IT Support
C Squared Systems
Auburn, NH
01.2009 - 01.2011
- Provide help desk support for approximately 50 corporate users supporting Windows operating systems, network printers, and networking
- Install Windows 2008 server in a domain
- Install and Maintain Enterprise Anti-Virus (Trend Micro Worry-Free Business)
- Install and configure Ubuntu Server with mail server, web server
- Install and configure Ubuntu Desktop
- Install Windows XP/7
- Support a Wireless Internet Service Provider project through networking and help desk services including:
- Perform help desk support for approximately 250 customers for small Internet Service Provider
- Troubleshoot and monitor wireless broadband modems
- Troubleshoot network connectivity problems
- Create MySQL queries
- Edit MySQL database as needed
- Manage wireless hotspot services with duties including:
- Research and prepare proposal for installing wireless hotspot
- Administrate wireless hotspot, prepare monthly usage reports
Education
Microsoft Certified Systems Administrator training - Linux Administrator training
Millennium Training Institute
Woburn, MA07.2009
Electrical/Computer Engineering -
University of Massachusetts
Lowell, MA05.2002
Skills
- Collaboration
- Configuration Management
- IT Support
- Training and mentoring
- Ticketing systems
- Troubleshooting skills
- Advanced troubleshooting
- Application support
- IT service management
- API management
- Information security
- Cybersecurity best practices
- Identity management and provisioning (SAML/OAuth/SCIM)
- Simplifying Complex Solutions for Non-Technical Stakeholders
- Software: MS Entra ID (Azure AD), Mimecast, JIRA, Confluence, Bitbucket, Git, VMware, MS Exchange, and Active Directory
- Release management
- IT risk management
- Network Appliances
- Wi-Fi Administration
- Version Control
- VM Management
- Mail Servers
Websites
References
References available upon request.
Timeline
Sr Solutions Delivery Engineer
Meltwater
05.2019 - 11.2024
Associate Software Engineer
Oracle+Dyn
11.2018 - 03.2019
System Administrator
Oracle+Dyn
10.2011 - 03.2019
IT Support
C Squared Systems
01.2009 - 01.2011
Microsoft Certified Systems Administrator training - Linux Administrator training
Millennium Training Institute
Electrical/Computer Engineering -
University of Massachusetts