Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Sanders

Macon,GA

Summary

Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Overview

6
6
years of professional experience

Work History

Server

Atria Senior Living...Holiday Pinegate
09.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.

Truck Loader/Unloader Associate

Samos Temporary Staffing
07.2019 - 09.2019
  • Loaded and strapped shipments into place on trucks.
  • Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
  • Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
  • Maintained clean and functional warehouse space throughout [Number] hour shifts.
  • Reviewed shipping orders for accurate fulfillment.
  • Assisted with unloading returned or damaged goods, ensuring accurate documentation for inventory control purposes.
  • Collaborated with warehouse staff to optimize space utilization, resulting in improved storage capacity.
  • Collaborated with logistics team to optimize loading strategies, enhancing overall transport efficiency.
  • Boosted overall productivity through effective communication with loading dock personnel and truck drivers during the unloading process.
  • Supported warehouse operations with timely completion of additional tasks, such as packing, shipping preparation, or general cleanup when necessary.

Education

Associate of Arts - Graphic And Digital Design

Full Sail University
Winter Park, FL

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Order accuracy
  • Food safety practices
  • Table bussing
  • Beverage preparation
  • Tableside etiquette
  • Table setting
  • Ordering procedures
  • Menu presentation
  • Daily specials memorization
  • Food and beverage pairings
  • Food delivery
  • Regulatory compliance
  • Order delivery practices
  • Food inspection
  • Table setting arrangements
  • Dish preparation

Timeline

Server

Atria Senior Living...Holiday Pinegate
09.2023 - Current

Truck Loader/Unloader Associate

Samos Temporary Staffing
07.2019 - 09.2019

Associate of Arts - Graphic And Digital Design

Full Sail University

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