Joshua Sanders
New York,NY
Summary
Experienced manager with a strong background in high-end luxury retail management and sales. Skilled in leadership, multitasking, and complex problem-solving, with a focus on providing exceptional customer service. A strategic team player with a hands-on approach to team development, sales optimization, and store excellence. Committed to upholding brand values and exceeding brand standards through expertise in luxury menswear, client relationship cultivation, and operational efficiency.
Overview
12
12
years of professional experience
Work History
Store Manager
Suitsupply
10.2021 - Current
- Ensure customers receive the best possible Suitsupply in-store service
- Manage a team of 15 sales associates and 5 tailors, and 3 supervisors
- Ensure back-office functions, reporting, and stock inventory are up to date
- Establish weekly/monthly sales goals for the team and oversee sales performance throughout
- Ensure that the highest quality of customer service is supported within the retail and tailoring service
- Responsible for ensuring all store policies, procedures, and guidelines are complied according to company standards
- Delegate tasks to the team as needed
- Ensure the Suitsupply brand is correctly presented and that merchandising guidelines are followed
- Motivate team and show best practice in service and sales
Senior Client Advisor
Moncler
03.2020 - 10.2021
- Guide and engage with each client across the brand’s values and heritage, gain a strong understanding of clients’ needs, and give advice on general trends in the fashion world
- Create long-term, value, and loyalty for clients with personalized attention on styling and lifestyle needs while enhancing the knowledge of the brand’s history, values, collection proposition, and product features of luxury Moncler
- Ensure the MONCLER Sales and Service standards are upheld consistently with team and clients
- Reach and exceed sales goals on a daily, weekly, and monthly process
- Responsible for supporting and implementing all store operations, visual merchandise, and store maintenance
- Supervise, coach, and work with all team members and enhance team performance through education and training
- Build and develop long-lasting client relationships using company’s Black Book initiative
Assistant Store Manager
Suitsupply
07.2015 - 03.2020
- Responsible for supporting and implementing all store operations, visual merchandise, and store maintenance
- Supervise, evaluate, and train 13 salespeople, 6 tailors, and 2 supervisors
- Train newly hired managers in northeast regional stores to improve their managerial skills
- Prepare and lead ongoing series of work seminars informing new and current employees of product knowledge and customer service
- Manage and approve timesheets, time-off requests, and other payroll-related tasks
- Manage budget to provide supplies
- Attend team building and leadership building conferences and training to improve management and customer service skills
Package Handler Trainer
FedEx Ground
06.2012 - 06.2015
- Established daily goals for terminals
- Responsible for loading, unloading, and sorting of packages by hand in a safe and efficient manner
- Trained new employees on safety, proper techniques, and usage of tools
- Demonstrated by example all necessary process and procedure
- Communicated with managers on conditions to assist with efficiency
Education
Bachelor Of Business Administration And Management - Business Management
Fashion Institute of Technology
New York, NYSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Shift Scheduling
- Retail Inventory Management
- Employee Training
Timeline
Store Manager
Suitsupply
10.2021 - Current
Senior Client Advisor
Moncler
03.2020 - 10.2021
Assistant Store Manager
Suitsupply
07.2015 - 03.2020
Package Handler Trainer
FedEx Ground
06.2012 - 06.2015
Bachelor Of Business Administration And Management - Business Management
Fashion Institute of Technology
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