Joshua Sanfilippo
Stand attendant, server, cashier
St Louis,MO
Summary
Proven track record in enhancing customer engagement and running operations well demonstrated during my time at St. Louis Sportservice by Delaware North at Busch. Expert in food safety compliance and inventory management, with a knack for upselling strategies and maintaining high sanitation standards. Skilled at fostering positive customer experiences, achieving efficient service delivery through effective multitasking and team collaboration.
Overview
20
20
years of professional experience
Work History
Stand Attendant
St. Louis Sportservice by Delaware North at Busch
04.2024 - Current
- Maintained clean, organized workspace according to operational standards.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Consistently provided friendly service to promote better customer engagement.
- Monitored inventory and notified management of deficiencies or shortages.
- Responded to customer complaints to help resolve issues.
- Communicated stand offerings and answered guest questions regarding orders.
- Prepped food items for later use to save staff time during busy hours.
- Prepared food orders within Number-minute period.
- Loaded perishable items into climate-controlled coolers to prevent food spoilage.
Home Health Aide
Bella Home Care
10.2023 - Current
- Followed nutritional plans to prepare optimal meals.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Developed individual care plans for clients based on specific needs.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Scheduled and coordinated medical appointments.
- Administered medications in accordance with doctor's instructions.
- Researched and recommended community resources to meet clients' needs.
- Provided direct personal care and administrative services to clients.
- Developed and implemented care plans for clients.
Server
Chevy's Fresh Mex
06.2008 - 08.2010
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Inspected dishes and utensils for cleanliness.
Server
Applebee's Bar & Grill
06.2004 - 08.2007
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
Education
Associate In Information Systems - Computer Programming
Florissant Valley Community College
Florissant, MOGeneral Studies - General Studies
Hazelwood Central High School
Florissant, MO12.1997
Skills
- Upselling strategies
- Food safety understanding
- Maintaining stock levels
- Cooking
- Inventory reports
- Customer order fulfillment
- Engaging personality
- Food Safety Compliance
- Organized multi-tasker
- Cleaning and sanitation
Timeline
Stand Attendant
St. Louis Sportservice by Delaware North at Busch
04.2024 - Current
Home Health Aide
Bella Home Care
10.2023 - Current
Server
Chevy's Fresh Mex
06.2008 - 08.2010
Server
Applebee's Bar & Grill
06.2004 - 08.2007
Associate In Information Systems - Computer Programming
Florissant Valley Community College
General Studies - General Studies
Hazelwood Central High School
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