Joshua Santos
Salisbury
Summary
Dependable and detail-oriented manager with 6+ years of management experience. I specialize in working with others to complete the tasks at hand while promoting a positive work experience. I have a well-rounded background in management that allows me to work well with various types of staff, customers, and environments.
Overview
5
5
years of professional experience
Work History
Store Lead/General Manager
Rommel's Ace Hardware
06.2023 - Current
- Responsible for the complete day-to-day operation of the store.
- Maximize store sales and profitability, along with managing expenses to ensure budgeted Net Profits are met.
- Hire, train and develop staff with goals for growth and success in their positions, provide performance feedback and recognize accomplishments.
- Establish and maintain a professional culture and execute the vision of the Company.
Co-Manager
Rommel's Ace Hardware
11.2022 - 06.2023
- Assist the Store Leader in the operation of all aspects of the store.
- Coordinate the overall supervision of staff to ensure performance goals are met and procedures are followed accurately.
- Forecast scheduling needs to meet customer demand and create work schedules.
- Delegate daily workload among associates to meet merchandising and visual presentation standards.
Assistant Manager
Rommel's Ace Hardware
09.2021 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Program Coordinator
Pennsylvania Adult & Teen Challenge
05.2018 - 09.2021
- Oversee program operations, provide leadership and guidance to staff, and ensuring the department meets its goals and objectives.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
Education
Bachelor of Arts - Business Administration
Shenandoah University
Winchester, VA12.2011
Skills
- Order Management
- Records Organization and Management
- Team Leadership
- Customer Relations
- Delegating Work
- Verbal and Written Communication
- Employee Motivation
- Staff Management
- Positive and Friendly
- Mentoring
- Leadership
Timeline
Store Lead/General Manager
Rommel's Ace Hardware
06.2023 - Current
Co-Manager
Rommel's Ace Hardware
11.2022 - 06.2023
Assistant Manager
Rommel's Ace Hardware
09.2021 - 11.2022
Program Coordinator
Pennsylvania Adult & Teen Challenge
05.2018 - 09.2021
Bachelor of Arts - Business Administration
Shenandoah University
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