Joshua Sapp

Leadership and Supervision:

• Supervise and mentor a team of Claims Directors and support staff, fostering a culture of excellence, teamwork, and continuous improvement.
• Oversee day-to-day claims operations, including cycle time management, estimating accuracy, and staffing levels to meet service level agreements.

Operational Management:

• Manage and optimize claims processes to achieve operational efficiency and cost-effectiveness.
• Implement and monitor key performance indicators (KPIs) to assess departmental performance and drive improvements.

Strategic Planning and Implementation:

• Develop and execute strategic initiatives to enhance claims management practices and customer service delivery.
• Collaborate with senior management to align claims strategies with organizational goals and objectives.

Quality Assurance and Compliance:

• Conduct regular quality assurance reviews and audits to ensure compliance with company standards and regulatory requirements.
• Promote a culture of continuous improvement through feedback, training, and development initiatives.

Emergency and Catastrophe Management:

• Develop and implement contingency plans for handling catastrophic events and large-scale claims activities.

• Virtually conduct thorough investigations of property damage claims to determine the cause, scope, and extent of loss.
• Review inspections results from property damage evaluation to determined scope of repairs and estimated repair cost to return the policyholder to pre-loss conditions.
• Estimate repair costs and collaborate with contractors, engineers, and other experts as needed.
• Negotiate settlements with policyholders, ensuring fair and prompt resolution of claims in accordance with local ordiance(s) and building codes.
• Provide training facilitation and oversight to new adjusters and team members on claims handling procedures, best practices, and compliance with regulatory requirements.
• Communicate effectively with policyholders, insurance carriers, and other stakeholders throughout the claims process.
• Adhere to ethical standards and regulatory requirements in all aspects of claims handling.

• Prospect and generate leads through various channels such as referrals, networking, cold calling, and community involvement.
• Educate potential customers about State Farm insurance products and services, including auto, home, life, and health insurance, as well as banking and investment products.
• Customize insurance programs to suit individual customers, ensuring coverage meets their specific requirements.

• Prospect and generate leads to drive profitability.
• Present and explain insurance policies and financial products offered by Prudential Financial in a clear and understandable manner.
• Close sales and achieve sales targets set by Prudential Financial.

• Provide comprehensive information about various BCBS plans, including coverage options, benefits, and costs.
• Offer expert advice to help clients choose plans that best fit their healthcare requirements and financial situations.