Outside of work, I enjoy spending time with family, everything outdoors, and working with my hands I'm an avid gym-goer and always strive to keep myself in good shape, as it lends to my ability to perform necessary functions in my work and personal life, as well as contributing to overall longevity in all aspects of life Golf, hiking, and travelling allow me to decompress during my time off and return to work reinvigorated and ready to tackle anything thrown my way On my off time, I volunteer with adult foster care residents and assist in day-to-day functions
Joshua Schaffer
Harrisburg,PA
Summary
Dynamic Signal Maintainer with Norfolk Southern Railroad, skilled in electromechanical repair and critical thinking seeking a position with a company that values it's employees and offers potential for upward mobility and growth. Proven ability to train others and foster collaboration, ensuring safety and operational excellence in high-pressure environments. Committed to delivering results and optimizing performance.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Signal Maintainer
Norfolk Southern Railroad
Harrisburg, PA
08.2011 - Current
- Conducted routine inspections of signal equipment to ensure operational integrity and safety compliance.
- Diagnosed and repaired malfunctioning signals, enhancing system reliability and reducing downtime.
- Collaborated with engineering teams to implement upgrades to signaling systems, improving performance standards.
- Trained junior staff on signal maintenance protocols and safety procedures, fostering skill development and team competence.
- Analyzed signal data trends to identify potential issues, enabling proactive maintenance measures.
- Led initiatives to streamline signal testing processes, resulting in improved efficiency and reduced turnaround times.
- Developed comprehensive documentation for maintenance procedures, ensuring consistency and adherence to regulatory requirements.
- Coordinated emergency response efforts during signal failures, minimizing impacts on train operations and ensuring safety protocols were followed.
- Read and interpreted circuit prints, blueprints, schematics and drawings to efficiently complete job tasks and projects.
- Supported efficient train movement throughout the rail network through diligent monitoring of signals during both normal operations as well as during inclement weather or other adverse conditions.
- Optimized signal performance through routine inspection, cleaning, and adjustment of components as needed.
- Contributed to a positive work environment by adhering to safety protocols and supporting team efforts at all times.
Senior Airman - Pavements and Construction Equip.
US Air National Guard
Ft Indiantown Gap, PA
09.2009 - 09.2015
- Worked in team based environments providing base security, construction support, base maintenance, and other essential functions to ensure mission readiness.
- Maintained and operated heavy equipment in support of the mission requirements.
- Trained recruits in heavy equipment operation, including preparing them for certifications.
- Built and maintained roadways, airfields, K-span structures, Hesco barrier systems, drainage systems, etc.
- Operated under orders on multiple occasions to provide airfield expansions, facilitate civil engineering projects, and maintain base specific construction, maintenance, and repair projects.
- USAF AFSC - 3E2X1 -Combat Engineer - RED HORSE
Health Insurance Customer Service Representative
Coventry Health Care
Harrisburg, PA
07.2007 - 03.2010
- Resolved customer inquiries regarding insurance policies and claims efficiently.
- Streamlined communication processes between departments to enhance service delivery.
- Assisted clients with policy enrollments and updates, ensuring compliance with regulations.
- Trained new team members on customer service protocols and company systems.
- Assisted customers in understanding benefits and correct issues with improperly processed healthcare claims.
- Assisted physicians offices with claims processing and contracting issues.
- Processed pharmacy prior-authorization requests per medical necessity.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Education
No Degree - Computer Engineering Technology
DeVry University
Ambler, PAHigh School Diploma -
Pioneer High School
Yorkshire, NY06-2004
No Degree - Electrical Engineering
ITT Technical Institute
Harrisburg, PASkills
- Electromechanical repair
- Electrical troubleshooting
- Safety awareness
- Heavy equipment operation
- Field service
- Signal system maintenance
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Reliability
- Critical thinking
- Complex Problem-solving
Accomplishments
Planned, facilitated, and spearheaded multiple system upgrades, including crossing updates, switch installs, control point cutovers. Assisted management in developing effective ways to troubleshoot and rectify signal system issues.
Certification
RWP Certified
CPR Certified
Interests
Timeline
Signal Maintainer
Norfolk Southern Railroad
08.2011 - Current
Senior Airman - Pavements and Construction Equip.
US Air National Guard
09.2009 - 09.2015
Health Insurance Customer Service Representative
Coventry Health Care
07.2007 - 03.2010
No Degree - Computer Engineering Technology
DeVry University
High School Diploma -
Pioneer High School
No Degree - Electrical Engineering
ITT Technical Institute