Joshua Schamberger
Germantown Hills,IL
Summary
I have over 6 years in the chemical pest control 4 of which I was a service manager. In my tenure at both Weedman and Orkin I have been apart of record breaking growth for both companies. I excel at route management, team building, and customer support! I have been in responsible for and maintained a fleet of 13 service vehicles and 6 pieces of heavy equipment. I can operate a forklift and am unwavering on safety.
Overview
8
8
years of professional experience
Work History
Commercial Route Technician
Orkin Pest Control
Peoria, IL
06.2024 - Current
- Conducted thorough inspections to identify pest issues and determine treatment plans.
- Applied industry-leading techniques to effectively eliminate pests from residential and commercial properties.
- Maintained accurate service records and documentation of treatments performed for compliance purposes.
- Educated clients on pest prevention methods and the importance of ongoing maintenance services.
- Utilized specialized equipment and tools for efficient pest control application and monitoring.
- Collaborated with team members to streamline service routes, enhancing operational efficiency.
- Implemented safety protocols to ensure a safe working environment during pest management activities.
- Trained new technicians on best practices in pest control procedures and customer service standards.
- Contributed to revenue growth by identifying upselling opportunities and promoting additional products or services to customers.
- Reduced vehicle maintenance costs with thorough pre-trip inspections and routine preventative care.
- Improved route efficiency by analyzing and optimizing daily delivery schedules.
- Enhanced customer satisfaction by promptly addressing concerns and providing timely solutions.
- Collaborated with team members to improve overall service quality and achieve performance goals.
Service Manager
Weedman Lawncare
Bloomington, IL
02.2020 - 05.2024
- Implemented process improvements, enhancing service efficiency and customer satisfaction.
- Developed maintenance schedules for equipment to minimize downtime and optimize usage.
- Managed daily operations to ensure high-quality lawn care services.
- Trained and supervised team members in safety protocols and service procedures.
- Led team meetings to communicate goals, updates, and best practices for service excellence.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and develop effective and practical solutions.
Manager
Firehouse Pizza
Peoria, IL
02.2018 - 11.2019
- Oversaw daily operations to ensure exceptional service and quality standards.
- Managed staff schedules, optimizing labor costs while maintaining operational efficiency.
- Developed training programs to enhance employee skills and improve customer engagement.
- Implemented inventory management procedures, reducing waste and increasing profitability.
Education
High School Diploma -
Dee-Mack High School
Mackinaw, ILSkills
- Vehicle inspection
- Route planning
- GPS navigation
- Electrical
- Preventative maintenance
- Hand tools proficiency
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Troubleshooting skills
- Professional communication
- Customer support
Timeline
Commercial Route Technician
Orkin Pest Control
06.2024 - Current
Service Manager
Weedman Lawncare
02.2020 - 05.2024
Manager
Firehouse Pizza
02.2018 - 11.2019
High School Diploma -
Dee-Mack High School