Joshua Schluep

Orchestrated Strategic Partnerships: Championed developing and managing pivotal alliances with national telecom providers and Technology Solution Distributors (TSDs), significantly enhancing market penetration and driving notable revenue growth.

Expanded Partner Network: Executed strategic initiatives to grow and strengthen relationships with local partners and resellers, resulting in a [percentage] increase in channel sales and heightened partner engagement.

Optimized Solution Delivery: Leveraged advanced analytical tools to thoroughly understand customer needs, tailored voice solutions, and ensured project completion within stringent timelines and budgetary constraints.

Enhanced Customer Satisfaction: Coordinated cross-functional teams to streamline the deployment and integration of voice solutions, achieving a [percentage] improvement in customer satisfaction and service reliability.

Sales Growth: Developed and implemented robust sales strategies aligned with corporate objectives, leading to a 20% increase in annual sales and bolstering overall market presence.

Relationship Management: Cultivated and sustained strong relationships with energy brokers across Ohio and Michigan, delivering comprehensive energy cost analyses, natural gas, and electricity pricing, and tailored marketing materials to meet their clients' specific needs.

Market Analysis: Conducted thorough market trend analysis and evaluated utility Price-to-Compare (PTC) data to optimize customer positions in dynamic markets, maximizing cost savings.

Customer Account Management: Efficiently managed customer account information for enrollment, contract modifications, and cancellations, ensuring accurate and timely updates in the system.

Customer Inquiries Handling: Addressed program-related inquiries via email and telephone, providing prompt and effective responses to ensure customer satisfaction.

Report and Documentation Management: Developed and maintained detailed client reports and internal documentation to enhance customer service and support efficient record-keeping.