Joshua Scott
Chesapeake,Virginia
Summary
Committed and hardworking employee with extensive experience in customer assistance and a strong problem-solving ability. Well-versed in providing exceptional customer service, I bring four years of relevant experience to any role. As a collaborative leader, I am dedicated to partnering with coworkers to foster an engaged and empowering work culture. My strengths lie in building and maintaining relationships with diverse stakeholders in dynamic and fast-paced environments. With a proven track record in banking and finance, I am a top-performing professional dedicated to establishing long-term relationships with customers, demonstrating trust, and uncovering underlying issues. Additionally, I am adept at understanding customer needs and recommending appropriate financial products.
Overview
4
4
years of professional experience
Work History
Personal Banker Supervisor
Dollar Bank
03.2024 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and solving their issues.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
Event Operations Assistant
Old Dominion University
09.2022 - 01.2024
- Managed day-to-day department operations with effective workflow coordination
- Solved problems timely and effectively, ensuring customer satisfaction
- Managed and motivated employees to be productive and engaged in work
- Onboarded new employees with training and new hire documentation
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Assisted operations manager with planning of routine operations and special projects.
Front End Associate
Walmart
06.2020 - 08.2022
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise
- Gathered shopping baskets and carts and relocated to designated areas
- Facilitated cash, check and credit transactions on cash register with 100% accuracy
- Replaced merchandise stock throughout check-out lines and end-cap displays
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Finance -
Old Dominion University
Norfolk, VA12-2026
Skills
- Team Leadership
- Overseeing Employees
- Time Management
- Relationship building and management
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- Work Task Prioritization
- Financial Services
Timeline
Personal Banker Supervisor
Dollar Bank
03.2024 - Current
Event Operations Assistant
Old Dominion University
09.2022 - 01.2024
Front End Associate
Walmart
06.2020 - 08.2022
Finance -
Old Dominion University