Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Joshua Scott

Boca Raton,FL

Summary

Management and operations professional with proven leadership capabilities. Demonstrated success in team collaboration and adaptability, consistently delivering measurable results. Expertise in strategic planning, staff development, and enhancing operational efficiency. Recognized for reliability and effective problem-solving in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant General Manager, Social Media Director, FOH Corporate Trainer

Keke's Breakfast Cafe
Boca Raton, Boynton Beach, Wellington, FL
01.2024 - Current
  • Streamlined daily tasks by developing and implementing new operational procedures.
  • Ensured strict compliance with health department regulations through rigorous sanitation practices.
  • Motivated employees and provided training to enhance overall performance.
  • Resolved customer concerns promptly, increasing satisfaction levels.
  • Coordinated order processing to guarantee timely deliveries to customers.
  • Maintained an efficient communication flow between kitchen staff and servers.
  • Checked orders for accuracy prior to dispatching, ensuring high-quality standards.
  • Fostered a positive work environment that contributed to employee retention.

FOH Shift Leader

Chick-Fil-A
Boca Raton, FL
07.2022 - 02.2024
  • Managed shift operations to drive profitability and operational efficiency.
  • Trained new employees, delegating tasks to optimize workflow and performance.
  • Addressed guest concerns in-person and over the phone to ensure satisfaction.
  • Enforced company policies and food safety regulations among team members.
  • Fostered positive work environment through collaboration with leaders and staff.
  • Maintained high standards of cleanliness and safety in the workplace.
  • Completed accurate cash and credit transactions utilizing POS systems.
  • Resolved issues promptly, ensuring seamless guest experiences and loyalty.

Customer Service / Bagging

Publix
Boca Raton, FL
10.2021 - 08.2022
  • Assisted customers with inquiries and product location to ensure satisfaction.
  • Restocked shelves and maintained inventory levels to meet customer demands.
  • Collaborated with team members to foster a positive work environment.
  • Participated in training programs to improve product knowledge and service skills.
  • Adhered to company policies and procedures to uphold reputation for quality.

Education

High School Diploma -

Olympic Heights Community High School
Boca Raton, FL
05.2025

Skills

  • Positive demeanor
  • Complaint resolution
  • Customer needs assessment
  • Multitasking ability
  • Staff management
  • Operations management
  • Employee relations
  • Food safety compliance
  • Operational oversight
  • Business development strategies
  • Marketing initiatives
  • Training and development

Certification

  • Hospitality and Tourism Management - May 2025
  • DBPR Contracted Food Safety Provider - May 2024 | May 2027
  • Responsible Vendor Alcohol New Hire Florida Course - February 2025

Interests

  • Acting and Theater
  • Music
  • Photography
  • Astrology
  • Animal Care
  • Baking
  • Food Photography

Timeline

Assistant General Manager, Social Media Director, FOH Corporate Trainer

Keke's Breakfast Cafe
01.2024 - Current

FOH Shift Leader

Chick-Fil-A
07.2022 - 02.2024

Customer Service / Bagging

Publix
10.2021 - 08.2022

High School Diploma -

Olympic Heights Community High School

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Joshua Scott