Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Scott

Jackson,MI

Summary

Dynamic Technical Support Representative with a proven track record at Heat Controller, excelling in technical troubleshooting and customer service. Enhanced user satisfaction through effective remote support and problem resolution. Known for adaptability and a strong sense of responsibility, consistently delivering accurate solutions in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Technical Support Representative

Heat Controller
04.2022 - 04.2025
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

HVAC Installer

CMR Mechanical
06.2019 - 03.2022
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Located and marked pipe positions, hole passages and duct connections in walls and floors.
  • Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.

Food Service Assembly Line

Eden Foods
04.2013 - 03.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Education

Diploma -

Manchester High School
Manchester
06.2006

Skills

  • Technical troubleshooting
  • Technical support
  • Product troubleshooting
  • Remote support
  • Call center operations
  • Customer service

Timeline

Technical Support Representative

Heat Controller
04.2022 - 04.2025

HVAC Installer

CMR Mechanical
06.2019 - 03.2022

Food Service Assembly Line

Eden Foods
04.2013 - 03.2015

Diploma -

Manchester High School

Similar Profiles

CREATE PROFILE