Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Joshua Scowden

Spokane,WA

Summary

Detail-oriented and organized Property Manager with a demonstrated history of success in large Multi-Family Apartment communities. Effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners to increase rental income and property standards. Managed over $135,000,000 in real estate assets with over 900 units spanning 12 properties. During the Covid pandemic, I kept delinquency under 1% while keeping occupancy above 98% portfolio wide.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Director of Property Management

DGE Investments
08.2018 - Current
  • Monitored, investigated and resolved ongoing concerns on properties.
  • Mentored property staff and presented status reports to owner
  • Conducted performance reviews and selected, trained and terminated employees to develop effective teams.
  • Trained property managers and other staff in legal requirements, operating procedures and best practices.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Maintained sufficient number of units market-ready for lease.
  • Visited properties to conduct audits, monitor operations and support site teams.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Supported site team in addressing tenant concerns through conflict resolution and mediation.
  • Completed and submitted Payroll for staff

Real Estate Broker

Coldwell Banker-TREG
09.2018 - Current
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
  • Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
  • Arranged for inspections and surveys of sold properties.
  • Negotiated purchase contracts and lease agreements to establish maximum value for clients.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Compared properties possessing similar features to determine competitive market prices.
  • Advocated for client needs and obtained desired considerations for sales and purchases.

Property Manager

WEB Properties Inc
05.2016 - 06.2018
  • Handled tenant complaints promptly and appropriately.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state and federal regulations.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Maintained sufficient number of units market-ready for lease.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

National Account Manager

Reward Distribution LLC
04.2006 - 04.2015
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
  • Increased market penetration by growing brand awareness.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
  • Created representative and customer sales reports and recommended initiatives for marketing and promotional programs.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Resolved complex problems to positively impact sales and business direction.
  • Opened new national account customers across the nation and increased product sales by over $4,000.000 annually.
  • Developed products through in house test studies and created top selling supplements.

National Corporate Account Manager

Nextel Communications
02.2004 - 03.2006
  • Secured competitor business via strategic marketing, service programs and promotions.
  • Negotiated profitable proposals with major companies, securing long-term accounts.
  • Coordinated full sales lifecycle from proposal development to closings and follow-up.
  • Established profitable partnerships in the construction and home improvement sector to grow corporate account base.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Skills

  • Legal Document Preparation
  • Real Estate Law
  • Property Showing
  • Sales-Savvy
  • Team Leadership
  • Project Management
  • Property Rental and Leasing
  • Appfolio Expert
  • Market Monitoring
  • Multi-Family Property Management
  • Fair Housing Mandates
  • Licensed Broker

Certification

Real Estate Broker

Real Estate Agent

Certified in Real Estate Law Education (Rockwell Institute)

Timeline

Real Estate Broker

Coldwell Banker-TREG
09.2018 - Current

Director of Property Management

DGE Investments
08.2018 - Current

Property Manager

WEB Properties Inc
05.2016 - 06.2018

National Account Manager

Reward Distribution LLC
04.2006 - 04.2015

National Corporate Account Manager

Nextel Communications
02.2004 - 03.2006

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Joshua Scowden