JOSHUA SEELEY

Spearheaded shift scheduling for 50+ AA covering 8 critical roles and 4 daily flights, while rotating individuals between different roles to keep team members current. Collaborated with Learning department to schedule and complete all critical role training for BHN team along with keeping all ongoing training up to date. This has helped reduce fast start times to 7 minutes and bring first can in times to 20 minutes. Executing this without exceeding allotted labor hours. Collaboratively manage teams comprising of 6-10 AAs ensuring seamless execution of aircraft arrivals/departures and uploads/downloads, coaching AAs on SOP and all safety hazards. Setting standards with 0 series recordable injuries and maintaining 99.8% on-time departure rate. Certified load planner/PSA for ATI, ABX Air, Atlas Air, Sun Country Airlines and current on Amazon GSC certification.

Diligently monitored safety concerns and conducted thorough pre- and post-flight aircraft inspections, promptly documenting, and communicating findings. Overseeing teams of 6 loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 6 daily flights. Coordinated ground crew activities to complete objectives on schedule. Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

Managed Airbnb service in 3 apartments, ensuring clean and safe lodging options for 1-4 guests daily 365 days per year. Held 4-star rating or higher at all times. Served as Office Administrator for Allstate Insurance Group of 5 insurance agents. Answered phones, took messages, and was front-line person for all customers calling in. Assist customers with any questions or concerns. Call future clients to help set them up with starting quotes and help assist agents in wrapping up new acquisitions. Worked daily with Microsoft office; Excel, Word, and Outlook to help deliver exemplary customer service when handling various administrative tasks.

Delivered 5-star customer service to 50-75 guests sitting poolside daily. Completing over $80,000 sales in less then 9 months. Provided leadership to team of 40 people as banquet captain helping with setup, service, and clean up of various events, including weddings, anniversaries, fundraisers, and award ceremonies. Collaborated with CEO and CFO to create dining experience on Gulf Beach of resort with budget of $60,000. Responsible for purchasing all equipment, building job descriptions, and designing menus.

Overseen onboarding of 20 servers, 5 cooks, and 2 supervisors. Doubling previous years sales first season open.