Joshua Serrao
McKinney
Summary
Professional manager of cross-functional teams seeking to fill a management role.
I have relevant experience in cross-functional management, quality control, driving sales, controlling operations and strategic planning. I have experience in multiple markets, unique locations and varying store volumes. I have over two decade's experience in management, and excel at hiring the right people and building effective teams.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
27
27
years of professional experience
Work History
Store Manager
Lowe's Home Centers, LLC
11.2021 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements. Consistent BEST improvement with #1 score in 2024 for Region Five at 89%.
- Completed Cormack reversal Remodel at store in 2022. successfully realigned department and product groups to company standard.
- #1 LTR Customer Service in D854 for FY2023 and currently for 2024.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager
Lowes Home Improvment
08.2019 - 11.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Sales Manager
Best Buy
04.2019 - 08.2019
- Develop and coaching of associates, leads and supervisors
- Driving sales through engaging teams in roles plays, observed feedback and conducting monthly reviews
- Utilizing financial reporting to identify wins and opportunities
- Presenting data to teams to zero in on performance drivers and lift sales opportunities
General Manager
JCPenney
11.2017 - 02.2019
- Started and trained with company in California
- Helped DM cover several stores and prepare for holiday as she was going through a lot of GM turnover
- Had the opportunity to lead a store in Texas and relocating there in January 2018 until February 2019
Store Manager
The Home Depot
07.2011 - 08.2017
- Managed a cross-functional team of 150-260 employees
- 2011-2012 Garwood NJ $17M
- Increased Sales by 1.2 Million dollars
- Recieved Q4 Rigonal Highest store SCOP company award and trip
- Recived 2012 Q1 RVP Eagle award for living the company values through excelent customer service
- Recived 2012 president and company award for higest SCOP in the Northern Division
- 2012-2014 Manhattan NY (23rd Street) $65M
- Incresed Sales 3.2 million dollars over two years
- Recieved 2013 Q1 Rigonal Highest store SCOP company award and trip
- Hosted mutiple high profile media and promotional outlets on and off site
- Recieved president Award from Brad Shaw for work with media in New York City
- Hosted investor walks and meetings
- 2014-2017 La Mirada CA $44M
- Incresed sales six million Dollars over two and a half years
- Ran an avererage of 7% comps
- Increased Associate comiment index from a 68%(RED) to a 84%(Green)
Assistant Store Manager
The Home Depot
01.2009 - 01.2011
- Mercendising Manager over five core departments
- Lead a group of 6 supervisors and 50 associates
- Lead store and sesonal resets in rejuventating and lifting store standatrds
- Saw an average growth of 11% over the deparments
- Specialty manager over specialty deparments, installs and services sales
- Lead a group of 7 supervisors and with 25 specialist/designers 30 support/merchindising associates
- Saw and average growth of 9% and worked with district service manager to improve outside contractors
Department Supervisor
The Home Depot
01.2006 - 01.2009
- Lead a team of 10 associates in seasonal/garden department
- Lead a team of 15 associates
- Over a two year period helped plan and remodel deparment and the store into flagship Superstore
Catering Associate and Manager
Culinary Creations
01.1998 - 01.2009
- Worked Through out Highschool as waiter
- Became Team lead and ran offsite catering events
- Manager of onsite events and offsite events
- Continued to run offsite events PT
Sales Associate and Specialist
The Home Depot
01.1998 - 01.2006
Education
06.2009
01.2006
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- Goals and performance
- Team building and leadership
- Team motivation
- Operations management
- Policies and procedures
- Store displays
- Documentation and reporting
- Strategic thinker
- Sales analysis
- Sales coaching
- Maximizing profitability
- Vendor management
- Merchandise planning
- Delegating work
- Personnel development
- Project management
- Special events
- Employee terminations
- Culture development
- Process improvements
Key Qualifications
- Relevant experience in cross-functional management, quality control, driving sales, controlling operations and strategic planning.
- Experience in multiple markets, unique locations and varying store volumes.
- Over a decade's experience in management, excelling at hiring the right people and building effective teams.
Activities
Garden/Seasonal Store Manager district captainship.
Timeline
Store Manager
Lowe's Home Centers, LLC
11.2021 - Current
Store Manager
Lowes Home Improvment
08.2019 - 11.2021
Sales Manager
Best Buy
04.2019 - 08.2019
General Manager
JCPenney
11.2017 - 02.2019
Store Manager
The Home Depot
07.2011 - 08.2017
Assistant Store Manager
The Home Depot
01.2009 - 01.2011
Department Supervisor
The Home Depot
01.2006 - 01.2009
Catering Associate and Manager
Culinary Creations
01.1998 - 01.2009
Sales Associate and Specialist
The Home Depot
01.1998 - 01.2006