Josh Sexton

• Manage daily operations for a successful small business, ensuring efficient processes and quality services.
• Establish a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promote business via social media to generate leads and maximize brand identity.
• Enhance company reputation by consistently delivering exceptional service quality to customers.
• Advertise products and services online, social media and through traditional campaigns to target ideal consumers.
• Create financial plans and budgets to optimize resources, track expenses, and ensure profitability.
• Expand client base through targeted networking initiatives, resulting in increased sales opportunities.
• Research trends and current innovations to determine competition and develop competitive pricing points.
• Design business plans to define concept, short-term and long-term goals and strategies.
• Develop strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
• Manage purchasing, sales, marketing and customer account operations efficiently.

At Electronic Integrator, I was responsible for gaining new customers and selling our products and services to them. Our services were Home Theater Systems, Security Systems, Access control and Business networks. I was also responsible for installing and servicing all products we sold.

• Increased sales revenue by providing exceptional product knowledge and technical support to customers.
• Forged strategic partnerships with complementary businesses to create cross-selling opportunities that benefited both parties involved.
• Developed tailored sales presentations that resonated with diverse audiences and addressed specific pain points effectively.
• Leveraged CRM tools to track leads, manage opportunities, and optimize overall sales performance throughout the organization.
• Enhanced customer satisfaction with timely troubleshooting and resolution of product-related issues.
• Continuously refined personal sales techniques through regular feedback and coaching sessions with management.

At Safe Home Security I provided our customers with professional service by understanding their needs and providing them the security solution that solved their problem.
My daily duties were to schedule and service our customer's commercial, residential, security, and camera systems. Also I kept up with my inventory control to always have product I needed to complete jobs.

• Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
• Input customer sales information into POS system to process orders.
• Exceeded performance metrics regularly through diligent work ethic combined with advanced problem-solving capabilities.
• Resolved customer complaints swiftly and professionally, leading to increased trust in company offerings.
• Handled customer inquiries and requests via phone, fax and email to determine parts and service needs.
• Pursued professional development opportunities including industry certifications or workshops to stay current on relevant trends within the field of sales and service technology.
• Maintained a high level of product knowledge, enabling effective recommendations based on customer needs.
• Assisted clients with product selection, effectively matching them with suitable options based on their specific requirements.