Joshua Shafer
The Stone Industry
North Hills,CA
8
years of professional experience
Diligent Customer Service Representative with a solid background in restaurant management and premium stone sales. Skilled at enhancing customer satisfaction through effective communication, product knowledge, and personalized service. Proven ability to use problem-solving skills and teamwork to resolve concerns, meet customer needs, and build lasting relationships.
Work History
Assistant Manager
6 Years 2 Months- Delivered friendly, efficient customer service in a fast-paced environment, ensuring each guest felt welcomed and valued.
- Resolved customer concerns with patience and professionalism, turning challenging situations into positive experiences.
- Supported and coached team members to maintain strong service standards, communicate clearly, and work together during busy shifts.
Sales Associate
2 Years 4 Months- Provided personalized service to high-value clients, helping them select premium stone materials tailored to their design preferences and project needs.
- Built strong client relationships through attentive communication, product knowledge, and consistent follow-up.
- Coordinated with team members to ensure accurate orders, smooth deliveries, and a high standard of service from selection through project completion.
Education
Some College (No Degree) - Business Administration Coursework
Skills
Customer Service Excellence
Complaint resolution
Customer communication
Complaint resolution
Sales Techniques
Personalized support
Relationship management
Active Listening
Accomplishments
- Brought in 1200+ new customers.
- Promoted to Level 7 Supervisor through demonstrated leadership, accountability, and strong performance.
- Built lasting relationships with seven figure clients, resulting in repeat business and customer referrals.
Timeline
Sales Associate
The Stone Industry
06.2024 - CurrentRead More
Assistant Manager
In-N-Out Burger
04.2019 - 06.2025Read More
Los Angeles Pierce College
Some College (No Degree) from Business Administration Coursework
Read More