Joshua Shamblin
Columbus
Summary
Dynamic Maintenance Technician with extensive experience at Cherry Blossom Senior Living, excelling in preventive maintenance and mechanical troubleshooting. Proven ability to enhance guest satisfaction through efficient repairs and installations. Strong problem-solving skills complemented by expertise in hand and power tools, ensuring top-notch facility functionality and safety.
Overview
15
15
years of professional experience
Work History
Maintenance Technician
Cherry Blossom Senior Living
09.2022 - 03.2025
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Installed new locks, door handles, and door closers.
- Collaborated with team members to complete larger repair projects efficiently.
Maintenance Technician
Hilliard Assisted Living and Memory Care
07.2020 - 09.2022
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Installed new locks, door handles, and door closers.
- Collaborated with team members to complete larger repair projects efficiently.
- Liaised with vendors to ensure timely delivery of essential parts and materials for repairs or replacements.
- Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
- Enhanced guest satisfaction in facility areas by maintaining high standard of cleanliness and functionality.
Client Service Representative
Facility Source
03.2018 - 06.2020
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
Technical Support Representative
DISH
02.2018 - 06.2020
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Technical Support Supervisor
Teleperformance USA
01.2010 - 01.2018
- Evaluated staff performance regularly, providing constructive feedback aimed at continuous improvement in service delivery standards.
- Enhanced customer satisfaction by resolving complex technical issues promptly and efficiently.
- Devised strategies that allowed an increase in first-call resolution rates by empowering representatives with additional problem-solving tools.
- Analyzed technical support data to identify trends and common issues, proactively addressing concerns before they escalated further.
Education
GED -
Hilliard Davidson High School
Hilliard, OH05-2000
Skills
- Preventive Maintenance
- Building maintenance
- Mechanical troubleshooting
- Troubleshooting skills
- Hand and power tools
- Electrical troubleshooting
- Equipment installation
- Hand tools expertise
- Plumbing
- Power tools proficiency
- Drywall repair
- Painting
- Plumbing repairs
- Apartment maintenance
Timeline
Maintenance Technician
Cherry Blossom Senior Living
09.2022 - 03.2025
Maintenance Technician
Hilliard Assisted Living and Memory Care
07.2020 - 09.2022
Client Service Representative
Facility Source
03.2018 - 06.2020
Technical Support Representative
DISH
02.2018 - 06.2020
Technical Support Supervisor
Teleperformance USA
01.2010 - 01.2018
GED -
Hilliard Davidson High School
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