Summary
Overview
Work History
Education
Skills
Additional information - Skills and abilities
Timeline
Generic

Joshua Shane Moore

Sherwood,AR

Summary

Dynamic leader with proven expertise in operational management and sales, honed at Burger King and Tuesday Morning. Excelled in enhancing customer retention and driving financial performance, evidenced by leading teams to exceed sales targets. Skilled in training and developing staff, showcasing exceptional leadership and budgeting acumen.

Overview

27
27
years of professional experience

Work History

General Manager

Burger King
Little Rock, AR
08.2024 - Current
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Trained employees on duties, policies and procedures.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

STORE MANAGER

TUESDAY MORNING
Bellingham, WA
01.2016 - 07.2023
  • Managed schedules for team of 20 associates.
  • Oversaw safe handling and responsible execution of daily cash deposits.
  • Managed processing and execution of all trucks within company's timeline.
  • Executed and followed up on feature changes weekly and seasonally.
  • Analyzed daily store audits and monthly P&L reports.
  • Enhanced customer trust by attentively addressing concerns and resolving problems promptly.
  • Guided associates in mastering daily tasks and procedures.

ASSISTANT MANAGER

TUESDAY MORNING
06.2015 - 01.2016
  • Served as acting manager during Store Manager's absence.
  • Oversees team of over six employees.
  • Oversees end-of-day financial submissions.

Office/Sales Manager

THE ROOF DOCTOR
04.1998 - 06.2015
  • Generated sales leads to obtain work for the team.
  • Manages transportation of crew members, trucks valued at $500,000 and materials worth $100,000 between warehouse and jobsite.
  • Ensures collection of final payments.

Education

BACHELOR OF ARTS - English Lit

WESTERN WASHINGTON UNIVERSITY
03.2014

Skills

  • Operational Management
  • Sales Expertise
  • Budgeting and Financial Reporting
  • User Acceptance Testing
  • Sales Management
  • Merchandising
  • Customer retention
  • Training and development
  • Staff training and development
  • Leadership

Additional information - Skills and abilities

Looks at work plans and makes changes, when needed, to achieve team objectives, Sets realistic time lines for goal accomplishment, Consistently promotes the importance and value of associate engagement by implementing processes and practices to improve engagement and enhance operations, Effectively delegates tasks for team and follows up to ensure all tasks given were completed accurately, Maximizes profits thru merchandising techniques that capitalize on holidays, weather or community events, Increases daily transaction averages by displaying an 'item of the day' and upselling to customers, Demonstrates and communicates solid working knowledge of merchandising products, equipment and procedures, Provides specific, honest, accurate and timely feedback on associate performance, Teaches, guides, and assists in the development of associates

Timeline

General Manager

Burger King
08.2024 - Current

STORE MANAGER

TUESDAY MORNING
01.2016 - 07.2023

ASSISTANT MANAGER

TUESDAY MORNING
06.2015 - 01.2016

Office/Sales Manager

THE ROOF DOCTOR
04.1998 - 06.2015

BACHELOR OF ARTS - English Lit

WESTERN WASHINGTON UNIVERSITY
Joshua Shane Moore