Joshua Sharpe
Beaverton ,OR
Summary
Caring Addictions Counselor with over 4 years of experience providing a wide variety of individual, group and familial counseling techniques and interventions strategies. Proficient in preparing and maintaining detailed treatment records and reports. Strong background in treating clients with addiction , social and mental health issues.
Overview
9
9
years of professional experience
Work History
Sales Manager
Camping World RV Sales
02.2024 - 08.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Salesperson
Camping World RV Sales
03.2020 - 02.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
Outpatient Counselor
Ontrack Inc.
07.2018 - 01.2020
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
- Managed caseload of 40 patients with substance dependence and co-occurring Axis I and Axis II disorders
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments
- Encouraged patients to discuss experiences in group and individual settings
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs
- Applied array of different methodologies to assist patients with therapy
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion
- Mediated conflicts within families to clarify and resolve underlying issues
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions
- Provided a wide variety of individual, group and familial counseling interventions strategies utilizing evidence based methodologies to assist patients
- Provided a wide variety of individual, group and familial counseling interventions strategies utilizing [Type] and [Type] methodologies to assist patients
Inpatient Counselor
Ontrack Inc.
11.2017 - 07.2018
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Promoted positive relations between residents and staff.
- Enforced policies and safety standards through building and room rounds.
- Liaised between community programs and residents and counseled [10] residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Supported personal needs of residents dealing with diverse conditions.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Solved grievances and complaints by collaborating with residents.
- Conducted tours, orientation and educational sessions for residents and families.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Conducted daily welfare checks and ensured that all resident needs were met by coordinating with facility staff.
Outpatient Counselor
Ontrack Inc.
08.2015 - 10.2017
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments
- Encouraged patients to discuss experiences in group and individual settings
- Managed caseload of 50-60 patients with substance dependence and co-occurring Axis I and Axis II disorders
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs
- Led educational seminars and lectures at local community mental health centers to expand awareness of mental health symptoms and issues
- Applied array of different methodologies to assist patients with therapy
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion
- Mediated conflicts within families to clarify and resolve underlying issues
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions
- Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making
Education
Associate of Arts - Social Work
RCC
Grants Pass, OR12.2021
Skills
- Case management proficiency
- Adept at treatment and discharge planning
- PTSD specialist
- Expertise in crisis intervention techniques
- Clinical interventions
- Case documentation
- Records management
- Trained in indicators of child abuse
- Biopsychosocial assessments
- Skilled in intake interviewing
Timeline
Sales Manager
Camping World RV Sales
02.2024 - 08.2024
Salesperson
Camping World RV Sales
03.2020 - 02.2024
Outpatient Counselor
Ontrack Inc.
07.2018 - 01.2020
Inpatient Counselor
Ontrack Inc.
11.2017 - 07.2018
Outpatient Counselor
Ontrack Inc.
08.2015 - 10.2017
Associate of Arts - Social Work
RCC
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