Joshua Shelledy
Ankeny,IA
Summary
Dedicated manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
General Manager
West Towne Pub
04.2021 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant General Manager
West Towne Pub
09.2018 - 04.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Reported issues to higher management with great detail.
Education
Bachelor of Arts - Journalism
Iowa State Univeristy
Ames05.2020
High School Diploma -
Ankeny High School
Ankeny, IA05.2014
Skills
- Sales Expertise
- Web Design
- Proficient in Microsoft Office
- Video Production and Editing
- Staff Training
- Verbal and Written Communication
- Budgeting and Cost Control
- Supervision and Training
- Event Management
- Inventory Control
- Team Oversight
- Customer Experience
- Operations Management
- Communication Skills
- Vendor Partnerships
- Administrative Skills
- Time Management
- Training and Development
- Staff Management
- Product Costing
- Profit and Loss Accountability
- Food Preparation and Safety
- Menu Planning
- Employee Scheduling
- Profit and Loss
- Monthly Inventory
Timeline
General Manager
West Towne Pub
04.2021 - Current
Assistant General Manager
West Towne Pub
09.2018 - 04.2021
Bachelor of Arts - Journalism
Iowa State Univeristy
High School Diploma -
Ankeny High School
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