Joshua Sherman
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Solution Advisor
ADT Security Services
09.2021 - Current
- Developed and maintained strong relationships with residential and small business clients to maximize satisfaction.
- Helped clients make informed decisions about home and life safety equipment for their home.
- Analyzed needs of clients and developed tailored strategies to meet their security goals goals.
- Educated myself on home safety topics and best practices.
Technical Support Agent
Grand Canyon University Technical Support
05.2020 - 10.2021
- Explained technical information in clear terms to promote better understanding for students that were non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for students across various time zones.
- Walked students through basic troubleshooting tasks.
- Documented support interactions for future reference.
Branch Manager Trainee
Enterprise Rent-A-Car
06.2019 - 08.2021
- Maintained friendly and professional customer interactions.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Ensure vehicle compliance with all maintenance requirements and documentation.
- Built relationships with local body shops for vehicle repairs.
Elementary School Social Worker
Everybody Matters AZ
08.2018 - 12.2018
- Conducted interviews with students and school personnel to gather information and assess student social, emotional and behavioral adjustment to school.
- Participated in professional development relevant to field of social work.
- Monitored students for signs of trauma, abuse and neglect.
- Served as active member of student support team.
- Collaborated with education and social services professionals to develop appropriate agency services for students and families.
Behavioral Health Technician
Ambitions Of California
04.2018 - 08.2018
- Completed documentation for every incident and forwarded to correct personnel for review.
- Facilitated on-site activities, support groups, and outings for clients.
- Taught clients how to complete basic household chores and prepare food.
- Administered patient medications and tracked dosages.
Warehouse Logistics Manager
Macy's Logistics And Operations
09.2017 - 12.2017
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Created and enforced detailed organization processes to increase quality and service standards.
Behavioral Health Technician
Inclusions Special Living Services
06.2017 - 08.2017
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Treated clients and families with respect and dignity.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Education
Bachelor of Science - Sociology
Grand Canyon University
Phoenix, AZ03.2022
High School Diploma -
Westchester High School
Los Angeles, CA06.2017
Skills
- Client Interviews
- Microsoft Excel
- Analytical Thinking
- Attention to Detail
- Salesforce
- Project Management
Accomplishments
- Collaborated with team of 10 in the development of residential and small business installations.
- Documented and resolved security needs which led to additional locations to secure.
- Received the “Top Closer Award” for exemplary performance and recognition for closing the most accounts in the company.
Languages
American Sign Language
Timeline
Solution Advisor
ADT Security Services
09.2021 - Current
Technical Support Agent
Grand Canyon University Technical Support
05.2020 - 10.2021
Branch Manager Trainee
Enterprise Rent-A-Car
06.2019 - 08.2021
Elementary School Social Worker
Everybody Matters AZ
08.2018 - 12.2018
Behavioral Health Technician
Ambitions Of California
04.2018 - 08.2018
Warehouse Logistics Manager
Macy's Logistics And Operations
09.2017 - 12.2017
Behavioral Health Technician
Inclusions Special Living Services
06.2017 - 08.2017
Bachelor of Science - Sociology
Grand Canyon University
High School Diploma -
Westchester High School