Joshua Sherwood
Augusta,GA
Summary
Driven professional excelling in customer service and network support. Demonstrated ability to enhance team efficiency and reduce downtime through effective troubleshooting and positive attitude. Skilled in money handling and software installation, consistently delivering results by improving satisfaction and operational productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Cashier
Lowes Home Improvment
03.2023 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
Pizza Delivery Driver
Marco's Pizza
03.2020 - 09.2022
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
IT Technical Support Intern
Janus Research Group
09.2018 - 06.2020
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Increased team efficiency by assisting in the implementation of new technology systems and processes.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Developed strong rapport with staff members, building trust as a reliable resource for IT support needs.
Education
Associate of Science -
Augusta Technical College
Associate of Science -
Pikes Peak Community College
High School Diploma -
Grovetown High School
05.2018
Skills
- Customer Service
- Positive Attitude
- Time management strength
- Store opening/closing procedures
- Money Handling
- Network support
- Windows administration
- Help Desk Experience
- Software Installation
- Remote Support
- Ticket support system management
Certification
Basic Life Support (BLS)
Timeline
Head Cashier
Lowes Home Improvment
03.2023 - Current
Pizza Delivery Driver
Marco's Pizza
03.2020 - 09.2022
IT Technical Support Intern
Janus Research Group
09.2018 - 06.2020
Associate of Science -
Augusta Technical College
Associate of Science -
Pikes Peak Community College
High School Diploma -
Grovetown High School