Joshua Shin
Berkeley,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Head Server
Star Night
Los Angeles, CA
08.2021 - 06.2023
- Was in charge of training new servers about menu items and restaurant standards
- Improved overall restaurant functionality by setting new system and manual
- Was in charge of a group of 9 servers and bartenders.
Manager
Eight Korean BBQ
Los Angeles, CA
12.2020 - 08.2021
- Oversaw daily operations and customer service
- Promoted customer loyalty by resolving escalated conflicts to complete satisfaction
- Was in charge of hiring and training new employees, as well as creating employee schedules
- Promoted Korean culture and cuisine.
Server
Ahgassi Gopchang
Los Angeles, CA
02.2019 - 03.2020
- Assisted customers in placing orders, explained menu items, and suggested food allergy-friendly options
- Provided cooking service for customers who were not familiar with K-bbq, guiding them through the unique dining experience
- Interacted with customers in a pleasant manner to improve the atmosphere and provide upbeat interactions.
Korean Military Service
25th Division
Yangju, South Korea
03.2017 - 12.2018
- Trainee Company Commander
- Led company in military training and ceremony
- Recognized as best leader soldier in training
- Received Division Commander Award for Best Leader Soldier in Training.
CS team
BenareS (Indian Curry restaurant)
Seoul, South Korea
03.2015 - 12.2016
- Received specialized customer service training and provided education and guidance to fellow team members
- Worked as a server and managed restaurant operations and customer service.
Tutor
Private tutoring
Seoul, South Korea
03.2015 - 12.2016
- Instructed middle and high school students in math, English, and science.
Online shopping mall administrator
E-mart
Pyeongtaek-si, South Korea
12.2014 - 03.2015
- Managed online orders and effectively resolved customer complaints via phone
- Created efficient working system for the team.
Education
Bachelor of Science - Molecular and Cell Biology
University of California, Berkeley
Berkeley, CA01.2025
Associate of Science - Biology
Santa Monica College
Santa Monica, CA05-2023
Bachelor of Science - Biomedical Sciences
Korea University
Seoul, South KoreaSkills
- Communications
- Problem resolution
- Team management
- Organization
- Team Leadership
- Customer service
- Native Korean speaker
- Proficient in using computer programs such as Microsoft Word, PowerPoint, and Excel
Sports Athletics
- High school soccer team captain player
- County soccer team player and manager (Los Angeles, Orange, and Valley counties)
Clubs Activities
- Korea University Band Team "Nolaeeol" (Drum)
- Korea University Acting Club "The Theater Party" (Playwriting and Acting)
- STEM Program at Santa Monica College
- Pre-Health Association, Santa Monica College
- KSEA, UC Berkeley
Volunteer Experience
Korea University Hospital- May, 2015 to August, 2015, Seoul, South Korea
- Assisted patients and medical staff
- Gained insight into patient care
Timeline
Head Server
Star Night
08.2021 - 06.2023
Manager
Eight Korean BBQ
12.2020 - 08.2021
Server
Ahgassi Gopchang
02.2019 - 03.2020
Korean Military Service
25th Division
03.2017 - 12.2018
CS team
BenareS (Indian Curry restaurant)
03.2015 - 12.2016
Tutor
Private tutoring
03.2015 - 12.2016
Online shopping mall administrator
E-mart
12.2014 - 03.2015
Bachelor of Science - Molecular and Cell Biology
University of California, Berkeley
Associate of Science - Biology
Santa Monica College
Bachelor of Science - Biomedical Sciences
Korea University
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