Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Sibala

Inola,OK

Summary

A determined and compassionate leader, a dependable person and a careful diplomat. Comfortable in fast-paced work environments and making decisions with urgency. A very active and effective learner. Can adapt to new ideas and framework naturally. Incredibly growth-oriented and am always interested in elevating those around me.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Access Center Team Lead

CareATC
09.2023 - 07.2024
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Managed and maintained an information bank used by the teams members daily. Actively worked with other departments to compile accurate and precise information for team members to act on and relay while they provide service.
  • Adapted to and have become well versed in new phone software that was implemented. Created workflows and understanding of the software in our team from the grounded up.
  • (Performed entirety of job functions of below listed role of: Patient Access Rep/Techinical SME)

Patient Access Representative/Technical SME

CareATC
11.2021 - Current
  • Performed patient scheduling and registration functions to serve as initial contact point for clinic visits.
  • Designated as Technical Support SME to assist patients as well as provided advisory for co-workers navigating calls themselves.
  • Additional point of contact between PAC and technology team. Requested specific technical application details to assist teammates with completing tech calls. Details that provide patients with solutions or greater ability to use their app.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Provided secondary guidance and direction to co-workers to support supervisor when necessary.
  • Collected and entered patient demographic data into computer database to establish patient's medical record.
  • Obtained patient's information and determined eligibility for benefits for specific services offered.
  • Assisted with general patient inquiries and utilized resources to provide clear understanding.
  • Collaborated information with co-workers to reassure or correct scheduling processes and improve assisting various patient needs.
  • Assisted supervisor with training new-hires and additional advisory between calls.

Manager

Marble Slab Creamery
08.2019 - 10.2021
  • Ran store operations, hired, trained, and developed staff.
  • Set team members up for success by training effectively and ensuring members are confident in performing their duties.
  • Managed and ordered inventory for store to maintain stock levels and reflect current sale trends.
  • Managed store finances, general service invoices, secured weekly deposit and withdraws if necessary.
  • Assisted and affirmed calls from customers
  • Worked through checklist of objectives each day and assigned each team member to task benefitting their strength.
  • Provided exemplary customer and food service.

Shift Leader

Marble Slab Creamery
08.2018 - 08.2019
  • Handled money and reliably secured money following each shift.
  • Produced ice cream within store w/ strict adherence to company recipe.
  • Delegate team members and collaborate with team members to complete objectives.
  • Ensure pleasant experience for customers.

Operator

Tulsa Fun Express
08.2018 - 08.2019
  • Operated train and it's functions.
  • Cautiously adhered to safety standards to ensure riders security within the attraction.
  • Worked with event coordinators and clients to provide an efficient and enjoyable experience for customers.

Lead Lifeguard

Sun N Fun Pool, Lifeguard
05.2015 - 09.2017
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maintained a reliable safety protocol and upheld it with respectful authority.
  • Observed activities within a high pressure environment to detect safety concerns and prevent ongoing violations.
  • Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.

Education

High School Diploma -

Mounds High School
Mounds
05.2018

Skills

  • Staff Management
  • Strategic Planning
  • Customer Service
  • Schedule Optimization
  • Technical Support
  • Effective Communication

Certification

Basic First Aid/AED/CPR Training

Food Handlers

Timeline

Patient Access Center Team Lead

CareATC
09.2023 - 07.2024

Patient Access Representative/Technical SME

CareATC
11.2021 - Current

Manager

Marble Slab Creamery
08.2019 - 10.2021

Shift Leader

Marble Slab Creamery
08.2018 - 08.2019

Operator

Tulsa Fun Express
08.2018 - 08.2019

Lead Lifeguard

Sun N Fun Pool, Lifeguard
05.2015 - 09.2017

High School Diploma -

Mounds High School

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Joshua Sibala