Joshua Sidney
Cary,NC
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
15
15
years of professional experience
Work History
3rd shift associate
Refuel
Cary, NC
06.2017 - Current
- Complete cleaning tasks in time efficient manner
- Obtain and qualify for proper food management, alcohol sales, and general operation of store
- Stocking, and keeping stock of product
- Customer, service dealing with any and all issues that arise overnight
AI calibration (independent contractor)
Appen
Raleigh, NC
10.2017 - 01.2022
- Company Overview: remote
- Complete various tasks varying in difficulty in order to teach ai's
- Obtain and qualify for projects
- Invoicing
- Remote
Commercial Site Cleaner
360 Clean
Raleigh, NC
02.2016 - 12.2016
- Resolved customer complaints and disputes.
- Directed cleaning of units to maintain safety/sanitation standards, and kept appropriate records as needed
- Repair or replace broken or worn out equipment
- Swept and mopped floors, washed walls and windows and emptied trash cans
- Inspected the buildings for problems, reported broken fixtures to a supervisor
- Maintained record of supplies inventory and ordered replacements as needed.
- Responsible for securing hazardous materials, ensuring appropriate use of machinery,and locking and unlocking buildings daily
Assistant Manager
Play N' Trade Video Games
Garner, NC
04.2013 - 08.2014
- Estimate New games sales projections.
- Resolved customer complaints and disputes.
- Creating the weekly Ads as well as the sales in them
- Used computer software and other tools to maintain the budget, track inventory, supervise employee records and monitor bookkeeping records.
- Arranged for maintenance and repair services with manufacturers when needed.
- Was held responsible for totaling receipts, balancing against sales, and locking the facility at close.
- Handled training, hiring, and staff oversight.
Site Manager
Jump and Laugh
Fuquay Varina, NC
10.2010 - 01.2014
- Estimated units to be delivered per week.
- Resolved customer complaints and disputes.
- Directed cleaning of units to maintain safety/sanitation standards, and kept appropriate records as needed.
- Used computer software and other tools to maintain the budget, track inventory, supervise employee records and monitor bookkeeping records.
- Arranged for maintenance and repair services with manufacturers when needed.
- Was held responsible for totaling receipts, balancing against sales, and locking the facility at close.
- Handled recruiting, hiring, and staff oversight.
- Produced weekly schedules and posted booking events to staff members.
Team Member
Strafe Gaming Lounge
Fuquay Varina, NC
10.2010 - 02.2013
- Assisted customers at registers and gaming consoles by answering questions and troubleshooting errors.
- Completed proper opening and closing procedures daily.
- Ensured inventory was stocked at end of shifts and notified management of items that needed to be restocked.
- Smoothly ran weekly tournaments of large groups of people.
- Scheduled and booked monthly event calendars and parties.
Game Advisor (GA)
Gamestop
Holly Springs, NC
11.2012 - 01.2013
- Helped customers with problems via in-person, on sales floor, and telephone.
- Took the initiative to ensure store cleanliness and organization for proper presentation to customers.
- Worked with a team to solve problems and answer questions efficiently.
- Addressed multiple transactions simultaneously with accuracy and precision.
- Properly processed customer product orders and ensured that exceptional customer service was always provided.
Education
Wake Technical Community College - Business and Administration, Economics
Wake Technical Community College
Raleigh, NC, United StatesUniversity of North Carolina at Charlotte - Biology, Chemistry
University of North Carolina at Charlotte
Charlotte, NC, United StatesHigh School Diploma -
Fuquay Varina High School
Fuquay Varina, NC, United StatesSkills
- Excellent communicator
- Energetic personality
- Balanced initiative
- Open minded flexibility
- MS Windows proficient
- Customer service expert
- Highly teachable
- Organized and confident
Accomplishments
- Satisfied customers' requests on a daily basis
- Handled guest complaints with grace and efficiency
- Presented with a letter of recommendation from employers for outstanding performance
- Tasked with creating weekly Ads
- Team training
Timeline
AI calibration (independent contractor)
Appen
10.2017 - 01.2022
3rd shift associate
Refuel
06.2017 - Current
Commercial Site Cleaner
360 Clean
02.2016 - 12.2016
Assistant Manager
Play N' Trade Video Games
04.2013 - 08.2014
Game Advisor (GA)
Gamestop
11.2012 - 01.2013
Site Manager
Jump and Laugh
10.2010 - 01.2014
Team Member
Strafe Gaming Lounge
10.2010 - 02.2013
Wake Technical Community College - Business and Administration, Economics
Wake Technical Community College
University of North Carolina at Charlotte - Biology, Chemistry
University of North Carolina at Charlotte
High School Diploma -
Fuquay Varina High School