JOSHUA SILMAN
Kissimmee
Summary
Dynamic and detail-oriented professional with extensive experience in hospitality, including a role at Hilton Hotel. Proven expertise in food safety and cleaning protocols, complemented by strong customer service and teamwork skills. Recognized for maintaining high standards of cleanliness and efficiency, ensuring a safe and welcoming environment for guests. Responsible steward with several years of experience and top-notch skills in customer service and task prioritization. Talented professional works successfully in both team and solitary roles. Ready to take on new challenges and learn new skills. Diligent professional with experience keeping dishes and utensils clean and organized for customer use. Expert at maximizing safety and team efficiency by applying hard work and attention to detail. Well-organized and focused with good time management and multitasking abilities. Motivated professional with experience coordinating supplies, cleaning surfaces and removing debris to support restaurant operations. Cross-trained in and roles to provide coverage to team members and meet expected demands. . Efficient Steward known for high productivity and completing tasks swiftly. Possess specialized skills in inventory management, sanitation protocols, and team coordination. Excel in communication, adaptability, and problem-solving, ensuring seamless operations in fast-paced environments.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Steward
Universal Studios Orlando
Orlando
03.2017 - Current
- Maintained clean, safe, and organized work environment to promote efficiency.
- Operated dishwashers for cleaning dishes, glasses, silverware, pots, and pans.
- Removed trash from kitchen areas following established procedures.
- Ensured compliance with sanitation policies and procedures in kitchen area.
- Responded quickly to any spills or messes that occurred within the kitchen area.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Sanitized surfaces after each use following standard sanitation practices.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Replenished soap dispensers with detergent when necessary.
- Filled out daily logs regarding temperature readings of dishwashers as required by health department regulations.
Steward
Hilton Hotel
02.2019 - 09.2019
- Maintained a clean, safe, and organized work environment.
- Operated dishwashers to wash dishes, glasses, silverware, pots and pans.
- Removed trash from kitchen areas according to established procedures.
- Ensured adherence to all sanitation policies and procedures for the kitchen area.
- Responded quickly to any spills or messes that occurred within the kitchen area.
- Inspected equipment for proper functioning prior to use each day.
- Reported any necessary repairs or replacements needed for kitchen equipment.
- Swept and mopped floors of the kitchen area on a regular basis.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.
- Maintained clean and well-organized kitchen areas to promote efficiency.
Quick Service Attendant
Walt Disney World
Lake Buena Vista
10.2018 - 01.2019
- Adhered to all safety guidelines while operating machinery or equipment.
- Managed customer orders in an efficient manner while ensuring accuracy.
- Inspected equipment for safe operation prior to use.
- Replenished condiment supplies at all times throughout shift.
- Processed orders promptly and efficiently.
- Performed opening and closing duties such as setting up registers, counting money.
- Provided customers with product information when needed.
- Kept kitchen areas clean, sanitized, and well-maintained.
- Restocked inventory as necessary throughout the day.
- Monitored food preparation to ensure quality standards were met.
- Checked expiration dates on products regularly to maintain freshness.
Overnight Stocker
Walmart
11.2015 - 01.2017
- Utilized hand truck to transport large quantities of merchandise between departments or areas within the store.
- Completed transactions using point of sale system.
- Received and processed incoming shipments of merchandise.
- Arranged merchandise in an attractive manner to promote sales.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Participated in physical inventories of stock on hand periodically.
- Provided customer service by answering questions about product location, price and availability.
Customer Sale Rep
Kangaroo Express
07.2014 - 11.2015
- Generated regular reports on sales performance metrics for management review.
- Adhered to company policies and procedures when dealing with customers.
- Ensured compliance with all relevant regulations when selling products or services.
- Responded to customer inquiries about products and services.
Customer Sale Rep
Walgreens
07.2015 - 09.2014
- Generated regular reports on sales performance metrics for management review.
- Ensured compliance with relevant regulations during product sales.
- Adhered to company policies while addressing customer interactions.
- Responded promptly to customer inquiries regarding products and services.
Attractions
Walt Disney world Resort
07.2010 - 08.2010
- Ride Operations- Operate the ride and run the control system for the ride
- Lap Bar- Check to see the guest is probably seated in the ride
Education
High School Diploma -
Gateway High School
Kissimmee, FL05.2010
Some College (No Degree) -
Valencia Community College
Kissimmee, FL 08.2019 - Current
Skills
- Power Point
- Dishwasher operation
- Cleaning protocols
- Food safety
- Team collaboration
- Customer service
- Attention to detail
- Effective communication
- Adaptability
- Cleaning
- Work ethic
- Dishwashing
- Sanitizing
- Hospitality
- Chemicals handling
- Microsoft Word
- Microsoft Excel
- Adobe PhotoShop
- Adobe Digital Design
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Some College (No Degree) -
Valencia Community College
08.2019 - Current
Steward
Hilton Hotel
02.2019 - 09.2019
Quick Service Attendant
Walt Disney World
10.2018 - 01.2019
Steward
Universal Studios Orlando
03.2017 - Current
Overnight Stocker
Walmart
11.2015 - 01.2017
Customer Sale Rep
Walgreens
07.2015 - 09.2014
Customer Sale Rep
Kangaroo Express
07.2014 - 11.2015
Attractions
Walt Disney world Resort
07.2010 - 08.2010
High School Diploma -
Gateway High School
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