Joshua Silva
Bakersfield,CA
Summary
At HD Supply, I leveraged my expertise in route planning and exceptional customer service to enhance delivery efficiency and client satisfaction. Through strategic optimization and strong problem-solving abilities, I significantly improved operational safety and reliability, solidifying a robust customer base and fostering a positive work environment.
Overview
13
13
years of professional experience
Work History
Route Driver /Warehouse/Inventory
HD Supply
Bakersfield, CA
10.2013 - Current
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Received, counted and inspected inventory for delivery.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
- Inspected and loaded delivery trucks and picked up customer returns.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
- Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
- Logged mileage, stops, orders and carton counts for each route.
- Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.
- Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.
- Participated in ongoing training programs to enhance driving skills, staying informed about industry best practices and emerging technology trends.
- Collaborated with team members to ensure seamless coordination of pick-ups and deliveries, resulting in improved customer service.
- Minimized delays caused by unforeseen circumstances such as inclement weather or road closures through proactive communication with dispatchers and customers.
- Assisted warehouse staff in inventory management, leading to better product availability for customers on assigned routes.
- Increased customer satisfaction with prompt and accurate deliveries, strengthening client trust.
- Navigated through diverse weather conditions and traffic scenarios to maintain punctual delivery schedules.
- Enhanced team morale and efficiency by sharing route optimization tips with fellow drivers.
- Conducted thorough pre- and post-trip vehicle inspections to ensure operational safety and reliability.
- Maintained accurate delivery records, ensuring all transactions were documented for accountability.
- Supported new driver training by sharing expertise and practical tips for efficient and safe driving practices.
- Strengthened client loyalty by offering personalized service, including handling special delivery instructions.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Stocked shelves and loaded orders to prepare deliveries.
- Assisted with sorting and organizing stockroom items.
- Implemented policies and procedures across warehouse and shipping platforms.
- Developed strong customer base through efficient and reliable service.
- Communicated regularly with dispatcher for delivery route details and changes.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
Welders Helper
WorkForce
Bakersfield
06.2011 - 10.2013
- Maintained tools and equipment in good working condition.
- Followed safety protocols on job sites.
- Operated variety of power tools and hand tools.
- Dug trenches and backfill holes to prepare for construction site.
- Followed instructions from construction project managers and supervisors.
- Set up ladders and other access equipment.
- Erected scaffolding, frames and formwork.
Education
High School Diploma High -
South High School
Bakersfield, CA05.2011
Skills
- Strong Work
- Excellent customer service
- Product Inspection
- Professional Appearance
- Route logs
- Shipping and packaging
- Load Securing Techniques
- Weather Condition Adaptation
- Materials Transport
- Customer Service
- Product Rotation
- Visual Merchandising
- Order picking and processing
- Returns processing
- Local routes understanding
- Client Relations
- Truck loading
- State Driver's License
- Safe Driving
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
- Decision-Making
- Clean Driving Record
- Strong Work Ethic
- Vehicle inspections
Timeline
Route Driver /Warehouse/Inventory
HD Supply
10.2013 - Current
Welders Helper
WorkForce
06.2011 - 10.2013
High School Diploma High -
South High School