Amy Simpson
Marietta,OK
Summary
Seasoned Security Supervisor with a proven track record at Chickasaw Nation, enhancing operational effectiveness and leading security team management. Expert in loss prevention and skilled in conflict resolution, I significantly improved safety measures and resource allocation. Demonstrated excellence in staff hiring and development, ensuring top-tier security operations.
Overview
9
9
years of professional experience
Work History
Security Supervisor
Chickasaw Nation
Thackerville, OK
10.2022 - Current
- Maintained accurate records of security incidents and responses for compliance purposes.
- Monitored and authorized employee and guest access to guard against theft.
- Improved resource planning and allocation by streamlining security and administrative programs, business management operations, and inventory control.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Developed and updated policies to keep employees safe from violence and harassment in workplace.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Conducted regular security patrols to identify and mitigate potential threats.
- Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
- Developed and implemented preventative measures against accidents, thefts and other risks.
- Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Created and rolled out budget for security department.
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Developed and implemented security policies and procedures to enhance safety measures.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Held routine and surprise drills to keep help security team members practice response plans.
- Evaluated performance of security staff and provided constructive feedback.
- Monitored security operations to ensure compliance with established procedures and standards.
- Managed access control systems to secure premises and sensitive areas.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Reviewed security practices prior to events and identified potential weaknesses.
- Developed and implemented training procedures for newly hired personnel.
- Recorded required data for incident reports and files.
- Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
- Led training sessions for security staff on best practices and emergency response protocols.
Manager
Dennys Restaurant
Denton, TX
02.2018 - 07.2020
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored staff performance and addressed issues.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed recruitment, hiring, and training of new staff members.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Developed and implemented strategic plans to achieve company objectives.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Manager
Whataburger
Denton, TX
01.2016 - 03.2018
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Directed recruitment, hiring, and training of new staff members.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Produced thorough, accurate and timely reports of project activities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Proposed or approved modifications to project plans.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
High School Diploma -
Sunset
Dallas, TX05-2009
Skills
- Daily status reports
- Investigative procedures
- Operational effectiveness
- Security team leadership
- Skilled in conflict resolution
- Security screening
- Employee schedule coordination
- Security team management
- Interviews and interrogations
- Windows vista
- CPR and child CPR training
- Operations management
- Report generation
- Retail theft investigations
- Loss prevention expertise
- Daily incident reporting
- Defensive driving training
- Security resource allocation
- Employee relations
- Staff hiring
- Emergency response
- Security officer development
- AED training
- Staff management
Timeline
Security Supervisor
Chickasaw Nation
10.2022 - Current
Manager
Dennys Restaurant
02.2018 - 07.2020
Manager
Whataburger
01.2016 - 03.2018
High School Diploma -
Sunset