Joshua S. Kelly
Closplint,KY
Summary
Results-driven professional with over seven years of experience in leadership and operations management within higher education. Demonstrates expertise in coordinating complex administrative processes, optimizing systems for enhanced efficiency, and managing stakeholder engagement. Proven abilities in policy development, conflict resolution, and data-driven decision-making contribute to organizational effectiveness. Seeking to leverage strong operational skills and strategic planning capabilities in a new industry to drive success.
Overview
9
9
years of professional experience
Work History
COORDINATOR OF STUDENT CONDUCT & RESIDENTIAL FACILITIES
University of Pikeville
Pikeville, KY
07.2021 - Current
- Adjudicate student conduct cases while applying appropriate restorative justice practices to promote accountability, foster personal development, restore community relationships and ensure a fair, consistent, and educational resolution process
- Collaborate across campus divisional lines to maintain and improve the conditions of student residential facilities by managing work request flows from Student Affairs staff and residential students and ensuring that it is properly communicated to the appropriate team
- Coordinates with Facilities Management and Aramark Housekeeping on summer cleaning and maintenance operations around and within campus residential facilities
- Coordinates Graduate Assistant and rental housing at the UPIKE South and Park Street housing complexes by serving as the liaison between Student Affairs and key stakeholders within the campus community
- Promotes collaborative initiatives in an effort to educate all UPIKE students on alcohol and other drug safety awareness
- Renewed an annual event in conjunction with Public Safety and Residence Life to promote AOD awareness in a safe, controlled, educational and entertaining environment
- Provide case management services for the UPIKE Behavioral Intervention and Threat Assessment Teams
- Serves as a Level 5 administrator for Maxient Case Management Systems utilized by the UPIKE campus, troubleshoots system issues by coordinating with UPIKE ITS and the Maxient support center, creates and edits report layouts as needed by the campus community, sets up and trains new users
- Serves as a volunteer investigator for the Department of Public Safety and the Office of Title IX
- Serves on a rotational on-call duty to maintain security within residential campus communities by responding to emergency situations and calls for assistance
- Assisted with the reorganization of the Residence Life Emotional Support Animal application process by updating forms needed for the submission of applications
- Collaborated annually with divisional leadership to identify policies and procedures that required updates
- Collaborated with Maxient support and UPIKE ITS to transition Maxient SSO authentication from LDAP to SAML
- Collaborated with Residence Life, Facilities Management, Housekeeping, and Conference & Event Services to re-organize a summer operations committee dedicated to streamlining project completion, and summer camps in campus residential facilities
- Collaborated with UPIKE Facilities Management and Aramark Housekeeping leadership to reduce the turn-around time for work order completion to 48 hours
- Co-Presented on Cross-Divisional Collaboration at the Annual ACA Summit 2024
- Facilitated an updated laundry service contract with JETZ to replace all residential laundry machines, and all conventional laundry machines for athletics with new equipment
- On-boarded 3 new Maxient users and facilitated the creation of additional case types and offices within the Maxient system
- Saw a 58% increase in Behavioral Intervention (CARE Team) cases during my tenure as a case manager
- Saw a 64% decrease in Student Conduct cases during my tenure as a conduct officer
- Worked with the Dean of Students office to facilitate a name change for the Office of Student Conduct to the Office of Student Advocacy and Outreach
SERGEANT, DEPARTMENT OF PUBLIC SAFETY
University of Pikeville
Pikeville, KY
05.2018 - 06.2021
- Assumed supervisory responsibilities for departmental vehicles ensuring they were well-maintained and operational for all shifts
- Addressed any non-compliance of departmental policies, procedures, and safety regulations
- Conducted routine patrols of campus properties to ensure the safety of students, faculty and staff, monitor and safeguard property and to provide assistance to members of the campus community as needed such as vehicle jump-starts, retrieval of locked up keys, and campus directions
- Facilitated supervision and mentoring of public safety officers to ensure effective performance of duties
- Would engage in field training of new officer's as well as assist in annual retraining events
- Maintained departmental safety device inspection records, safety device directories, and campus vehicle registrations to include student, staff, and faculty registrations in an effort to remain in compliance with local, state, and federal regulations
- Observed and documented incidents in detailed accurate reports to address student/employee conduct, safety, and security issues
- Provided escort services to campus community members to ensure safety, and assist individuals with mobility issues
- Served as a first-line of response during emergency situations and coordinated with appropriate services
- Assisted divisional leadership in updating Department of Public Safety policy and procedures
- Assisted in migrating the monthly safety inspection process and record retention to a digital format housed in the Maxient Case Management System
- Created updated directories of all safety equipment on the UPIKE campus in conjunction with department leadership
- Navigated emergency policies and procedures implemented due to the COVID-19 pandemic
PATROLMAN, DEPARTMENT OF PUBLIC SAFETY
University of Pikeville
Pikeville, KY
05.2017 - 05.2018
- Conducted routine patrols of campus properties to ensure the safety of students, faculty and staff, monitor and safeguard property and to provide assistance to members of the campus community as needed such as vehicle jump-starts, retrieval of locked up keys, and campus directions
- Observed and documented incidents in detailed accurate reports to address student/employee conduct, safety, and security issues
- Provided escort services to campus community members to ensure safety, and assist individuals with mobility issues
- Served as a first-line of response during emergency situations and coordinated with appropriate services
STUDENT LIFE ASSISTANT
University of Pikeville
Pikeville, KY
07.2016 - 05.2017
- Addressed behavioral issues in a respectful manner to promote accountability, and effect positive change
- Collaborated with Student Life professionals to plan and execute programs that supported the residential curriculum for the department
- Focused on community building and fostering a safe and healthy residential community that promoted respect, integrity and academic success
- Served on a rotational on-call duty to maintain a secure living environment by performing routine rounds of an assigned residential community as well as respond to emergency situations and calls for assistance
Education
Certificate - Trauma Informed Practices
Columbia College
Columbia, SC08.2024
Master of Business Administration -
University of Pikeville
Pikeville, KY08.2022
Bachelor of Science - Criminal Justice
University of Pikeville
Pikeville, KY05.2017
Skills
- Detailed Documentation Practices
- Budget Oversight
- Proficient in Contract Negotiation
- Event Organization
- Organizational Strategy
- Vendor coordination
- Experienced with MS Office Suite
- Detailed Report Generation
- Mediation and Conflict Resolution
- Collaborative Document Sharing
- Strong Communication Skills
- Collaborative Team Engagement
- Client Support
- Client-Centric Approach
Service And Leadership Roles
Member, CARE Team- Behavioral Intervention Team, Member, CERT- Campus Emergency Response Team, Member, Department of Public Safety Leadership Team, Member, Life Safety Committee, Member, Student Affairs Policy Review Committee, Member, Threat Assessment Team, Member, UPIKE Hiring Committee- Area Coordinator, Member, UPIKE Hiring Committee- Director of Public Safety, Member, UPIKE Hiring Committee- Public Safety Lieutenant, Member, UPIKE Hiring Committee- Public Safety Officer, Member, UPIKE Hiring Committee- Student Affairs Specialist, Member, UPIKE Operations Committee, NaBITA- National Association for Behavioral Intervention and Threat Assessment, ACA- Appalachian College Association, ASCA- Association for Student Conduct Administration, ATIXA- Association of Title IX Administrators, ACUO-I- Association of College & University Housing Officers- International
Professional Development
- A.L.I.C.E.: VCI Instructor
- ATIXA: Level 1 Civil Rights Investigator.
- AXON Academy: Taser Conducted Energy Weapon (X2) End User.
- CISA: Active Shooter Preparedness Webinar
- FEMA: IS 700, ICS 100
- NABITA: BIT Skills Workshop
- OSHA: 10hr, 30hr, HAZWOPER 40 hr.
- Texas A&M Engineering Extension Service (TEEX): MGT-346 Emergency Operations Center (EOC) Operations and Planning for All-Hazards Events.
- THE AMERICAN RED CROSS: First Aid/CPR/AED End User.
- TJA USE OF FORCE TRAINING: Expandable Baton End User, OC Aerosol Weapons End User.
References
References available upon request.
Timeline
COORDINATOR OF STUDENT CONDUCT & RESIDENTIAL FACILITIES
University of Pikeville
07.2021 - Current
SERGEANT, DEPARTMENT OF PUBLIC SAFETY
University of Pikeville
05.2018 - 06.2021
PATROLMAN, DEPARTMENT OF PUBLIC SAFETY
University of Pikeville
05.2017 - 05.2018
STUDENT LIFE ASSISTANT
University of Pikeville
07.2016 - 05.2017
Certificate - Trauma Informed Practices
Columbia College
Master of Business Administration -
University of Pikeville
Bachelor of Science - Criminal Justice
University of Pikeville
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