Joshua Skinner

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
• Maintained organized files and stocked supplies to support team needs and maximize performance.
• Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.

My customer service approach is characterized by face to face interactions and trust building. In a short amount of time I successfully trained multiple new team members in their respective roles.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.

• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Team player experienced with prepping of supply orders for my customers in a fast paced environment while managing my time efficiently and maintaining a clean organized positive work space with ultimate customer satisfaction.