Joshua Slone
Fort Wayne,IN
Summary
Proven track record in enhancing customer satisfaction and streamlining store operations, demonstrated during tenure at The Retail Odyssey Company. Skilled in Planogram Execution and Teamwork, effectively led merchandise resets, boosting efficiency. Adeptness in guest assistance and inventory management consistently exceeded performance goals, contributing to a positive shopping environment.
Skillful Retail Merchandiser accomplished in product assembly, material handling and display design. Works well independently and as part of dynamic teams. Skilled at collaborating with fashion designers on product placement, store displays and marketing material for new clothing launches and promotions.
Overview
10
10
years of professional experience
Work History
Retail Reset Merchandiser
The Retail Odyssey Company
04.2021 - Current
- Assisted in maintaining accurate planograms, updating schematics based on changing inventory levels or seasonal promotions.
- Reduced out-of-stock occurrences by closely monitoring inventory levels and reporting any discrepancies or concerns promptly.
- Facilitated smooth transitions between promotional events, ensuring all displays and signage were updated in timely manner
- Contributed to positive work environment, fostering teamwork among colleagues for increased productivity.
- Optimized space utilization, rearranging shelving configurations as needed to accommodate various product types.
- Increased customer satisfaction by providing knowledgeable assistance and addressing inquiries promptly.
- Supported new team members in their training process, serving as valuable resource for guidance and best practices.
- Expedited project completion by efficiently managing time and prioritizing tasks according to deadline requirements.
- Streamlined workflow by consistently organizing tools and supplies, minimizing downtime between tasks.
- Ensured compliance with company policies, adhering to safety standards during all aspects of reset process.
- Collaborated with store management to ensure proper merchandising techniques were utilized for optimal results.
- Boosted efficiency through regular communication with team members, sharing project updates and relevant information.
- Improved store appearance by executing merchandise resets and planogram updates according to client guidelines.
- Achieved company objectives through consistent adherence to guidelines during retail reset projects.
- Enhanced product visibility by arranging promotional displays and carefully positioning items on shelves.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Utilized visual merchandising techniques to effectively showcase products in retail stores.
- Kept work areas neat, clean and free from debris.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
Gas Station Team Member
GetGo Gas Station
12.2020 - 04.2021
- Utilized strong problem-solving skills in order to address customer complaints or issues effectively, ensuring satisfaction while maintaining professionalism throughout the interaction.
- Worked closely with the gas station manager to implement new policies and procedures when required, actively contributing to a positive work environment for all team members.
- Contributed to meeting sales goals through proactive engagement with customers and effective product promotion techniques.
- Managed emergency situations calmly and effectively, adhering to safety protocols in order to ensure minimal disruption or risk to customers and staff alike.
- Collaborated with team members to improve overall productivity and efficiency within the gas station.
- Promoted upselling opportunities by suggesting additional items or services to customers during interactions.
- Improved customer satisfaction by providing efficient and friendly service at the gas station.
- Ensured a clean and safe environment for customers through regular maintenance tasks.
- Provided assistance to customers with fueling needs, offering a helpful and knowledgeable presence onsite.
- Addressed customer inquiries promptly, providing accurate information regarding products, services, or general inquiries about the gas station facilities.
- Participated in ongoing training initiatives to stay up-to-date on company policies, industry trends, and best practices for gas station operations.
- Completed shift change procedures diligently, ensuring seamless handover between team members.
- Handled cash transactions with precision, maintaining accurate records of sales throughout shifts.
- Maintained strong communication skills when interacting with both customers and team members, contributing to a positive work atmosphere.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Team Member
Fresh Thyme Market
10.2014 - 01.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Monitored and verified all merchandise was properly priced and labeled.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
No Degree - General Studies
Purdue Fort Wayne
Fort Wayne, INHigh School Diploma -
Carroll High School
Fort Wayne, IN06.2014
Skills
- Guest Assistance
- Product restocking
- Stock replenishment
- Product Rotation
- Store Layout
- Planogram Execution
- Shelf Labeling
- Merchandise Resetting
- Teamwork and Collaboration
- Quick Learner
- Customer Service
- Dependable and reliable
Accomplishments
- Supervised team of 15 or more staff members.
Timeline
Retail Reset Merchandiser
The Retail Odyssey Company
04.2021 - Current
Gas Station Team Member
GetGo Gas Station
12.2020 - 04.2021
Team Member
Fresh Thyme Market
10.2014 - 01.2021
No Degree - General Studies
Purdue Fort Wayne
High School Diploma -
Carroll High School
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