Joshua Smith
Cape Coral,FL
Summary
Versatile Sales and IT Professional with 15 Years of Experience in Customer Service and IT Support.
A dynamic sales and IT professional with a successful 15-year record of delivering exceptional customer service across various industries. Possesses a strong foundation in IT support and have proven expertise in troubleshooting and repairing computer hardware, software, and network infrastructures. Skilled in providing on-site, remote, and telephone support to ensure smooth operations for clients.
Proficient in custom training, web development services, and adept at building lasting relationships with clients, leverage exceptional communication, negotiation, and problem-solving abilities to drive company growth and profitability. Continuously seeking opportunities to expand industry knowledge and adapt to evolving market trends, Committed to making valuable contributions to the success of a dynamic organization and its clientele.
Authorized to work in the US.
Overview
13
13
years of professional experience
Work History
Independent Contractor
Joshua Jordan Smith, LLC
10.2020 - Current
- Designed and implemented custom network solutions for clients in a variety of industries, both residential and commercial
- Managed databases, networks, and cybersecurity measures for clients to ensure safe and secure operation of their businesses
- Developed and maintained strong relationships with clients to ensure their satisfaction with services provided
- Provided remote and on-site technical support for clients ranging from hardware and software to network and infrastructure issues
- Utilized programming languages and tools to deliver solutions that exceeded clients' expectations
- Provided ethical hacking services including penetration testing and bug bounties to help locate and resolve any vulnerabilities within clients systems and applications
- Real Estate Services:
- Provided exceptional customer service to clients seeking to buy or sell properties, including market analysis and negotiation
- Developed and maintained strong network of contacts within the real estate industry to provide clients with plenty of options for their needs
- Advised clients on real estate trends, investment strategies, and risk management techniques to ensure their success in real estate ventures
- Conducted open houses, property showings, and property evaluations to ensure clients were informed and knowledgeable before making any decisions.
Logistics Account Manager
Scotlynn USA Division, Inc
07.2017 - 10.2020
- Managed multiple accounts simultaneously, ensuring timely delivery, cost efficiency, and compliance with regulatory requirements
- Built and maintained strong relationships with clients, carriers, and suppliers, negotiating favorable rates and terms
- Utilized industry-leading software to track shipments, analyze data, and optimize transportation networks
- Coordinated with internal and external stakeholders to ensure seamless logistics operations within a variety of industries, including food and beverage, retail, and manufacturing
- Developed and implemented standard operating procedures for logistics management, resulting in improved efficiency and cost savings
- Led a team of junior logistics professionals, providing training, mentorship, and guidance to ensure exceptional performance.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Prospected for leads to build pipeline and convert to sales opportunities.
Sales Director
Captain Cold Cooling
12.2013 - 07.2017
- Designed and implemented best practices for sales associates to provide high levels of service to clients, while doing so ethically and professionally.
- Solved complex problems to increase sales effectiveness and streamline business direction.
- Executed strategic plans for growth and new acquisitions.
- Managed up to 10 associates to meet or exceed sales metrics company wide to improve overall performance.
- Negotiated service contracts with property management companies, resorts, and owners for annual services and to provide monthly stream of revenue consistently.
- Consistently increased monthly profits, while doubling annual revenues during tenure with company.
- Increased annual revenue from $250,000 to $3,000,000 over 3 years.
- Hired, trained and built high-performing team of sales representatives.
Sales Expert and IT Technical Support
Apple, Inc
11.2010 - 06.2013
- Scheduled and led weekly store meetings for all employees
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly.
- Supervised sales team.
- Apple iOS and Mac Certified Technician for Troubleshooting and Repair.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Motivated and trained over 50 team members to meet and exceed sales goals through positive reinforcement.
Education
Bachelor of Science - Cybersecurity And Networking
Hodges University
Fort Myers, FL05.2024
Skills
- Analytical Thinking
- Leadership
- Lead Prospecting
- Leasing and Sales
- Client Rapport-Building
- Complex Problem-Solving
- Deal Negotiations
- Interpersonal Communication Skills
- Overcoming Objections
- Strategic Networking
Additional Information
- Certifications and Licenses, Real Estate LicenseFebruary 2022 to PresentFlorida License # SL3528733AssessmentsWork motivation — Proficient
Timeline
Independent Contractor
Joshua Jordan Smith, LLC
10.2020 - Current
Logistics Account Manager
Scotlynn USA Division, Inc
07.2017 - 10.2020
Sales Director
Captain Cold Cooling
12.2013 - 07.2017
Sales Expert and IT Technical Support
Apple, Inc
11.2010 - 06.2013
Bachelor of Science - Cybersecurity And Networking
Hodges University
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