Joshua Smith
Buckeye,WV
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
14
14
years of professional experience
Work History
Correctional Officer
Huttonsville Correctional Center
09.2016 - 06.2017
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Warehouse Worker
Southern States Cooperative
07.2010 - 08.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much 50 pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
Warehouse Worker
Hemp Farm
05.2019 - 10.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Operated equipment while observing standard safety procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
Night Shift Supervisor
Dollar General
11.2019 - 07.2020
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Observed each team member to carry out duties and provided constructive criticism.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
- Assisted customers with complaints, questions, and concerns.
- Maintained stock of products and ordered new products when stock was running low.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Delivery Driver
NAPA Auto Parts - Genuine Parts
07.2023 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Education
GED -
Pocahontas County High School
Dunmore, WV06.2010
Skills
- Background Checks
- Law enforcement background
- Detail Oriented
- Patrol operations
- Conflict de-escalation
- Conflict resolution techniques
- Visitor tracking
- Threat Assessment
- Teamwork and Collaboration
- Dependable and reliable
- Problem-Solving
- Positive Attitude
Timeline
Delivery Driver
NAPA Auto Parts - Genuine Parts
07.2023 - 02.2024
Night Shift Supervisor
Dollar General
11.2019 - 07.2020
Warehouse Worker
Hemp Farm
05.2019 - 10.2019
Correctional Officer
Huttonsville Correctional Center
09.2016 - 06.2017
Warehouse Worker
Southern States Cooperative
07.2010 - 08.2016
GED -
Pocahontas County High School
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