Joshua Smith
Unionville,TN
Summary
Professional prepared for this role. Extensive background in managing diverse locations, ensuring seamless operations and high customer satisfaction. Focused on team collaboration and achieving results. Reliable, adaptable, and skilled in logistics and interpersonal communication.
Overview
18
18
years of professional experience
Work History
Location Manager
Two Men and a Truck International
08.2020 - 08.2024
- · Training & motivating employees
- · Managing daily operations
- · Responsible for rolling out and supporting new policies, processes and procedures
- · In charge of creating a safe work environment through leading, updating and developing safety program, policies and procedures
- · Calmly and professionally handle difficult situations while provided next steps and solutions to address concerns in a timely manner
- · Prepares and submits performance reports and data updates to franchise owners on a frequent basis
- · Promotes a safe and inclusive work environment for staff and customers
Shift Manager
Cookout Restaurant
10.2018 - 08.2020
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering cohesive workplace culture.
- Managed staff hiring, training and supervision.
Setup Crew Member
Nashville Music City Center
01.2017 - 10.2018
- Set up large video screens, microphones and speakers to prepare venue for events.
- Efficiently disassembled event spaces after completion ensuring venues were restored back into their original state promptly.
- Improved event setup efficiency by coordinating with team members and prioritizing tasks.
- Contributed to client satisfaction by setting up events according to specifications and timelines.
Delivery Driver
Fed Ex Ground
09.2014 - 01.2017
- Managed customer inquiries and complaints in polite and professional manner.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Aircraft Maintenance Technician
USAF
02.2007 - 10.2014
- Assisted in training new technicians, sharing knowledge and expertise to ensure high-quality workmanship.
- Consistently met or exceeded performance metrics related to repair turnaround times, contributing to overall operational efficiency.
- Developed strong relationships with colleagues, fostering a positive work atmosphere conducive to teamwork and effective communication.
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, and mechanical flight controls.
Education
No Degree - Aircraft Maintence Management
Middle Tennessee State University
Murfreesboro, TNHigh School Diploma -
Greenbrier High School
Greenbrier, TN05-2006
Skills
- Workload planning
- Customer Service
- Team Supervision
- Problem-solving abilities
- Reliability
- Logistics Management
- Attention to Detail
Timeline
Location Manager
Two Men and a Truck International
08.2020 - 08.2024
Shift Manager
Cookout Restaurant
10.2018 - 08.2020
Setup Crew Member
Nashville Music City Center
01.2017 - 10.2018
Delivery Driver
Fed Ex Ground
09.2014 - 01.2017
Aircraft Maintenance Technician
USAF
02.2007 - 10.2014
No Degree - Aircraft Maintence Management
Middle Tennessee State University
High School Diploma -
Greenbrier High School
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