JOSHUA SMITH
Dallas
Summary
Goal-oriented and self-motivated professional with extensive knowledge of customer service and documentation standards. Skilled in assessing risks related to internal control issues and facilitating incident management procedures. Proven ability to establish and maintain effective relationships with internal and external customers at all levels within an organization. Highly motivated individual with a keen attention to detail, excellent communication skills, and the ability to prioritize multiple tasks, meet deadlines, and consistently provide high-quality service.
Overview
7
7
years of professional experience
Work History
Pre-Enrollment Specialist
Willis Towers Watson
06.2024 - Current
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Understood and thoroughly explained services provided to customers and potential customers.
- Provided ongoing support to enrolled students, fostering strong relationships and high satisfaction levels.
Marketing/Membership Coordinator
American Marketing Association
08.2023 - 05.2024
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
- Maintained membership database, ensuring that all information was current and accurate.
- Built talented team through hiring and training new associates.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
MEMBERSHIP CHAIR
TSU CAMPUS PALS
01.2023 - 01.2024
- Managed and oversaw the membership process within the organization
- Ensured the onboarding of new members, and maintained good relationships with existing members
- Developed and implemented strategies to attract new members to the organization
- Conducted regular risk assessments, identifying vulnerabilities and proposing solutions that reduced incidents
Security Officer
Thomas Protected Security Services
06.2023 - 09.2023
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
- Wrote detailed reports of all security breaches and investigations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
SALES ASSOCIATE
HIBBETT SPORTS
01.2020 - 08.2023
- Responsible for performing all daily store functions including
- Ensured all visual standards are followed, daily restock is completed and adequate size runs are represented per visual product merchandising, product sales, customer relations and store maintenance
- Satisfy customer needs by selling appropriate merchandise while maintaining DTLR standards and building relationships
- Assisted with shipments, merchandising, restocking, and pricing
- Assisted in eliminating both employee and customer theft
- Demonstrate exceptional organizational skills in collecting and verifying necessary documents from candidates, ensuring smooth onboarding processes and compliance with regulatory requirements
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
MARKETING INTERN
MCCARTHY BUILDING COMPANY
01.2018 - 01.2023
- Accountable for creating the pamphlets and promotional videos for the site we bid on and won
- Accountable made flyers to post onto the company's
- Created promotional videos from recording the ideal site with drones
- Create the company pamphlet using Adobe Photoshop and Canvas
- Facilitate company pamphlet by making sure the pages are in order
- Maintain accurate metrics reporting to onsite management teams and corporate based reporting systems
- Promptly respond to inquiries via email, fax and telephone
Security Officer
Allied Universal Security Services
06.2021 - 12.2021
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Education
BBA - Marketing
Texas Southern University
Houston, TX05-2024
High School Diploma -
A Maceo Smith
Dallas, TX06-2019
Skills
- Problem solving
- Sales Force
- Microsoft Office/Word/Excel
- SEO
- Customer Service
- Client Management
- Cross-functional Collaboration
- Google Analytics
- Intro To Marketing
- Marketing Research
- Consumer Behavior
- Exceptional communication
- Data entry skills
- Marketing
Timeline
Pre-Enrollment Specialist
Willis Towers Watson
06.2024 - Current
Marketing/Membership Coordinator
American Marketing Association
08.2023 - 05.2024
Security Officer
Thomas Protected Security Services
06.2023 - 09.2023
MEMBERSHIP CHAIR
TSU CAMPUS PALS
01.2023 - 01.2024
Security Officer
Allied Universal Security Services
06.2021 - 12.2021
SALES ASSOCIATE
HIBBETT SPORTS
01.2020 - 08.2023
MARKETING INTERN
MCCARTHY BUILDING COMPANY
01.2018 - 01.2023
BBA - Marketing
Texas Southern University
High School Diploma -
A Maceo Smith
Similar Profiles
SAJID SHAIKHSAJID SHAIKH
Senior Claims Handler at Willis Towers WatsonSenior Claims Handler at Willis Towers Watson
Ibrahima CamaraIbrahima Camara
IT Application Management Specialist at Willis Towers WatsonIT Application Management Specialist at Willis Towers Watson
Layne C. HarrisLayne C. Harris
Peak Season Supervisor Support (Dow) at Willis Towers WatsonPeak Season Supervisor Support (Dow) at Willis Towers Watson