Joshua Smith

General Manager

Comfort Inn Richfield I-70

Richfield , Utah

05.2017 - Current

Supervised front desk staff for efficient check-in processes
Coordinated with maintenance for timely room repairs
Oversaw housekeeping to maintain cleanliness standards
Implemented promotional strategies to increase bookings
Trained staff on customer service best practices
Collaborated with vendors for cost-effective supplies
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Trained employees on duties, policies and procedures.
Created schedules and monitored payroll to remain within budget.
Established and maintained effective communication with staff members to ensure efficient operations.
Administered employee discipline through verbal and written warnings.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Built and maintained loyal, long-term customer relationships through effective account management.
Guided management and supervisory staff to promote smooth operations.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Ensured compliance with local health department regulations regarding food safety standards.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Conducted regular meetings with senior management team to review progress against established objectives.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Recruited, interviewed and hired qualified staff for open positions.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.