Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Smith

Englewood,CO

Summary

Dynamic and results-driven professional with extensive experience in customer service and food preparation, notably at HEB Grocery Store. Proven ability to maintain high food safety standards while fostering strong vendor relationships. Skilled in cooking techniques and adept at resolving customer inquiries, ensuring satisfaction and loyalty.

Overview

11
11
years of professional experience

Work History

Seafood Associate

HEB Grocery Store
11.2023 - Current
  • Conducted regular equipment maintenance checks to ensure optimal performance levels during peak operational hours within the seafood department.
  • Ensured food safety by adhering to proper storage, handling, and preparation guidelines for all seafood items.
  • Developed strong relationships with vendors to ensure consistent supply of fresh, high-quality products at competitive prices.
  • Handled customer inquiries professionally while resolving any issues or concerns related to their purchases promptly and courteously.
  • Collaborated with other departments on cross-promotional efforts that showcased the versatility of seafood offerings in various meal options.
  • Educated customers on proper seafood storage and cooking techniques to optimize their at-home dining experience.
  • Demonstrated expertise in various seafood species, cuts, and preparations through continuous education and training.
  • current supervisor- Elva Reyes -832-274 2948

Lead Sales Associate

The Loaded Toad
05.2019 - 08.2023
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Delivered excellent customer service for repeat business and referrals.
  • supervisor - Todd Mandeville -406-263-7302

Butcher

Pay N Save
05.2016 - 09.2018
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
  • Wrapped meat produce to maintain quality, freshness and condition.
  • Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
  • Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
  • supervisor -Robert Plouffe 406-527-3361

Cook

Hi-Line Retirement Center
03.2014 - 09.2017
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • supervisor- Duane -406-564-1190

Education

No Degree - IT Network Security

Bellingham Technical College
Bellingham, WA
02-2013

GED -

Mohave Community College
Kingman, AZ
06-1995

Skills

    Extensive and multi-applicational work history allows me to exercise a wide variety of skills regarding customer service orientated tasks

    Proficient with cooking temps, portion control, industry standards and regulations in any service environment

    Ability to adapt to or, adhere to new policies as required without argument

    Computer knowledgable ,including labeling,pricing adjustment, product ordering,etc

Timeline

Seafood Associate

HEB Grocery Store
11.2023 - Current

Lead Sales Associate

The Loaded Toad
05.2019 - 08.2023

Butcher

Pay N Save
05.2016 - 09.2018

Cook

Hi-Line Retirement Center
03.2014 - 09.2017

No Degree - IT Network Security

Bellingham Technical College

GED -

Mohave Community College

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Joshua Smith