Joshua Smith
SANFORD,NC
Summary
Dynamic sales associate with proven expertise at Circle K, enhancing customer satisfaction through exceptional service and effective upselling strategies. Skilled in point-of-sale systems and inventory management, I consistently exceeded sales goals while fostering strong relationships with clients. Adaptable and reliable, I thrive in fast-paced environments, ensuring optimal store performance.
Overview
10
10
years of professional experience
Work History
Sales Associate
Circle K
09.2023 - 08.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor, ensuring merchandise was clearly displayed and accessible.
- Supported inventory management by restocking shelves and conducting regular stock checks.
- Processed transactions accurately using point-of-sale systems to ensure efficient customer service.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Learned company policies and procedures to provide informed support to customers and staff.
- Engaged in training sessions to develop product knowledge and customer service skills.
- Adapted quickly to changing priorities in a fast-paced retail environment, demonstrating flexibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Call Center Rep
Pepsi Bottling Ventures LLC
12.2021 - 05.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed customer data using CRM systems.
- Maintained accurate records of customer interactions for quality assurance.
- Collaborated with team members to improve call handling procedures.
- Identified trends in customer feedback to enhance service delivery.
- Trained new staff on call center protocols and best practices.
- Monitored performance metrics to ensure compliance with company standards.
- Developed scripts and response templates to streamline communication processes.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Identified upselling opportunities to increase revenue generation.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Breast Debone
Pilgrim's Pride
06.2018 - 09.2020
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Firewall Assembly
Caterpillar
07.2017 - 05.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Material Handler
Coty
07.2015 - 07.2017
- Operated forklifts and pallet jacks to transport materials efficiently throughout warehouse.
- Loaded and unloaded shipments, ensuring accurate inventory counts and timely deliveries.
- Maintained clean and organized work area to comply with safety standards.
- Assisted in inventory management by conducting regular stock checks and reporting discrepancies.
- Collaborated with team members to optimize workflow and reduce material handling delays.
- Implemented best practices for material storage, enhancing space utilization within the facility.
- Trained new hires on safety protocols and proper equipment usage for material handling tasks.
- Monitored equipment performance, performing basic maintenance to minimize downtime and maintain efficiency.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Performed cycle counts and inventory control to accurately track product levels.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Attached identifying tags to containers to mark with identifying shipping information.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Monitored warehouse to identify missing items, spills, and unusual activity.
- Received and unpacked shipments and new equipment as directed.
- Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
- Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
- Ensured compliance with safety regulations, leading to reduction in workplace accidents.
- Improved safety standards, conducting thorough inspections of material handling equipment.
- Reduced material waste by implementing sustainable handling and packaging techniques.
- Optimized storage solutions, creating more efficient use of warehouse space.
- Led team in high-demand periods, ensuring all orders were processed on time without compromising quality.
- Implemented barcode system for inventory management, streamlining tracking process.
Education
High School Diploma -
Harnett Central
Angier, NC06.2009
Skills
Customer service
Sales techniques
Point-of-sale systems
Inventory management
Cash handling
Team collaboration
Communication skills
CRM systems
Conflict resolution
Upselling strategies
Product knowledge
Process optimization
Time management
Training and mentoring
Problem resolution
Performance metrics analysis
Relationship building
Visual merchandising
Order processing
Data entry
Teamwork and collaboration
Problem-solving skills
Listening skills
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Outgoing personality
Money handling
Flexible schedule
Verbal/written communication
Cash register operation
Stocking and receiving
Client service
Store opening and closing
Product sales
Customer needs assessment
Sales strategies
POS system operation
Meeting deadlines
Professional demeanor
Upselling
Retail store operations
Inventory tracking
Building rapport
Inventory control
Policy and procedure adherence
Product recommendations
Relationship selling
Business development
Shipment processing
Friendly and outgoing
Verbal and written communication
Timeline
Sales Associate
Circle K
09.2023 - 08.2025
Call Center Rep
Pepsi Bottling Ventures LLC
12.2021 - 05.2023
Breast Debone
Pilgrim's Pride
06.2018 - 09.2020
Firewall Assembly
Caterpillar
07.2017 - 05.2018
Material Handler
Coty
07.2015 - 07.2017
High School Diploma -
Harnett Central