Joshua Smith
SANFORD,NC
Summary
Dynamic sales associate with proven expertise at Circle K, enhancing customer satisfaction through exceptional service and effective upselling strategies. Skilled in point-of-sale systems and inventory management, I consistently exceeded sales goals while fostering strong relationships with clients. Adaptable and reliable, I thrive in fast-paced environments, ensuring optimal store performance.
Overview
10
10
years of professional experience
Work History
Sales Associate
Circle K
09.2023 - 08.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor, ensuring merchandise was clearly displayed and accessible.
- Supported inventory management by restocking shelves and conducting regular stock checks.
- Processed transactions accurately using point-of-sale systems to ensure efficient customer service.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Learned company policies and procedures to provide informed support to customers and staff.
- Engaged in training sessions to develop product knowledge and customer service skills.
- Adapted quickly to changing priorities in a fast-paced retail environment, demonstrating flexibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Call Center Rep
Pepsi Bottling Ventures LLC
12.2021 - 05.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed customer data using CRM systems.
- Maintained accurate records of customer interactions for quality assurance.
- Collaborated with team members to improve call handling procedures.
- Identified trends in customer feedback to enhance service delivery.
- Trained new staff on call center protocols and best practices.
- Monitored performance metrics to ensure compliance with company standards.
- Developed scripts and response templates to streamline communication processes.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Identified upselling opportunities to increase revenue generation.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Breast Debone
Pilgrim's Pride
06.2018 - 09.2020
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Firewall Assembly
Caterpillar
07.2017 - 05.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Material Handler
Coty
07.2015 - 07.2017
- Operated forklifts and pallet jacks to transport materials efficiently throughout warehouse.
- Loaded and unloaded shipments, ensuring accurate inventory counts and timely deliveries.
- Maintained clean and organized work area to comply with safety standards.
- Assisted in inventory management by conducting regular stock checks and reporting discrepancies.
- Collaborated with team members to optimize workflow and reduce material handling delays.
- Implemented best practices for material storage, enhancing space utilization within the facility.
- Trained new hires on safety protocols and proper equipment usage for material handling tasks.
- Monitored equipment performance, performing basic maintenance to minimize downtime and maintain efficiency.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Performed cycle counts and inventory control to accurately track product levels.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Attached identifying tags to containers to mark with identifying shipping information.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Monitored warehouse to identify missing items, spills, and unusual activity.
- Received and unpacked shipments and new equipment as directed.
- Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
- Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
- Ensured compliance with safety regulations, leading to reduction in workplace accidents.
- Improved safety standards, conducting thorough inspections of material handling equipment.
- Reduced material waste by implementing sustainable handling and packaging techniques.
- Optimized storage solutions, creating more efficient use of warehouse space.
- Led team in high-demand periods, ensuring all orders were processed on time without compromising quality.
- Implemented barcode system for inventory management, streamlining tracking process.
Education
High School Diploma -
Harnett Central
Angier, NC06.2009
Skills
Customer service
Timeline
Sales Associate
Circle K
09.2023 - 08.2025
Call Center Rep
Pepsi Bottling Ventures LLC
12.2021 - 05.2023
Breast Debone
Pilgrim's Pride
06.2018 - 09.2020
Firewall Assembly
Caterpillar
07.2017 - 05.2018
Material Handler
Coty
07.2015 - 07.2017
High School Diploma -
Harnett Central