JOSHUA SMITH
Alexandria,LA
Summary
Experienced with both single and multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer and client satisfaction. Track record of fostering team collaboration and achieving business goals.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Director of Dining Services
Morrison Healthcare
08.2025 - Current
- Developed and implemented operational strategies to enhance dining service quality and efficiency. Includes fixing ongoing inventory and food cost issues within six months of assuming my role.
- Raised patient satisfaction by 9% since starting.
- Oversaw the successful implementation of a new outside food delivery operation serving an external women's shelter program with a daily population of 40-50.
- As part of a Regional Training Committee, helped to develop and modernize standardized training, development, and succession planning tools that were modeled in regional units before being spread to other regions.
Traveling General Manager
Elior North America
07.2023 - 08.2025
- Provide unit level management and operations support at acute care and long-term care facilities primarily in Mississippi and Louisiana.
- Provide training and direction to staff on-site wherever assigned, including all levels from Aide to Director.
- Rapidly build rapport with staff and clients at a wide variety of unit types (P&L and fee accounts, from 10-300 bed facilities) to find and resolve ongoing issues to client satisfaction or help keep the operation running to standard.
- Assumed role of General Manager of Pinecrest Support and Services Center (total managed budget of $5 million/fiscal year) in Pineville, LA, and continued operational support of district locations as needed.
- Led all district safety initiatives, including quarterly safety audits of Elior locations throughout Louisiana and Mississippi to monitor compliance and identify opportunities.
Restaurant Partner
Raising Cane's Chicken Fingers
02.2022 - 03.2023
- Opened new location, including hiring, training, onboarding of all management and hourly staff as well as local pre-open marketing and engagement with the local Chamber of Commerce.
- Assisted in developing initial sales forecast and budget, as well as opening and post-opening plans.
- At the time of opening, the Pineville location had the third highest first month sales of any Raising Cane's location. This exceeded forecasted first month sales by 12%.
- Fastest location to attain Training Restaurant status from date of opening. Trained four managers for locations around Louisiana within six months of opening our doors.
General Manager
Elior North America
06.2017 - 02.2022
- Opened new contract healthcare foodservice account for Elior at Pinecrest Support and Services Center.
- Successfully trained staff and implemented daily operational procedures to the satisfaction of the client before first 90 days of contract were up.
- Record of highly successful internal and external safety and sanitation audits, as well as multiple years of rigorous, multi-day state Title XIX audits without deficiencies.
- Visited units in Dallas, TX, and throughout southern and central Louisiana to assist in auditing and implementation of company standards.
Education
Bachelor of Science - Business Administration (In Progress)
Southern New Hampshire University
Hooksett, NH05-2028
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Training and development
- Customer relationship management
- P&L management
- Succession planning
- Vendor negotiations
- Vendor sourcing
- Facility management
Certification
- ServSafe Food Safety Manager
- ServSafe Manager Test Preceptor and Proctor
- CDM – Received Through LNHA
Timeline
Director of Dining Services
Morrison Healthcare
08.2025 - Current
Traveling General Manager
Elior North America
07.2023 - 08.2025
Restaurant Partner
Raising Cane's Chicken Fingers
02.2022 - 03.2023
General Manager
Elior North America
06.2017 - 02.2022
Bachelor of Science - Business Administration (In Progress)
Southern New Hampshire University