Joshua Smith
Cambridge Springs,PA
Overview
18
18
years of professional experience
Summary
Detail-oriented Plumber experienced in emergency plumbing situations, minimizing property damage through high-quality craftsmanship and adherence to plumbing codes. Accomplished Restaurant Manager with a solid background in operations and leadership, optimizing store performance through effective team collaboration and strategic planning while excelling in inventory management, customer service, and staff training.
Work History
Plumber
Pennwest Edinboro College
Edinboro, PA
02.2024 - Current
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Complied with state plumbing codes throughout the duration of each project.
- Inspected sewers and piping systems to assess quality and condition.
Plumber
Ross Plumbing And Htg And Repr Services
Saegertown, PA
12.2021 - 02.2024
- Installed, repaired, and maintained plumbing systems for residential and commercial properties.
- Diagnosed plumbing issues using advanced diagnostic tools and techniques.
- Collaborated with contractors to ensure timely project completion and compliance with building codes.
- Trained junior plumbers on safety practices and effective plumbing methods.
- Conducted routine inspections to identify potential plumbing problems before they escalated.
- Implemented cost-effective solutions to reduce material waste during installations and repairs.
- Maintained accurate records of services provided, materials used, and client interactions for future reference.
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Measured, threaded, and cut materials to correct angles.
Apprentice Plumber
Ryco Inc
Pittsburgh, PA
07.2019 - 12.2021
- Installed plumbing systems in residential and commercial settings, adhering to safety regulations and codes.
- Utilized hand tools and power tools effectively for various plumbing tasks, enhancing efficiency in operations.
- Collaborated with team members to complete projects on schedule while maintaining quality standards.
- Maintained accurate records of work performed and materials used, supporting inventory management efforts.
- Assisted licensed plumbers in installation and repair of plumbing systems.
Crew Member
Bed Bath & Beyond
Pittsburgh, PA
10.2018 - 08.2019
- Delivered exceptional customer service by assisting with product selection and inquiries.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Operated point-of-sale system efficiently, processing transactions with accuracy.
- Maintained store organization, ensuring merchandise was properly displayed and stocked.
- Resolved customer complaints effectively, enhancing overall shopping experience.
- Collaborated with team members to complete orders.
Assistant Store Manager
Taco Bell Restaurant
Warren, PA
07.2015 - 09.2018
- Facilitated team meetings to communicate goals, gather feedback, and address operational challenges effectively.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed training materials for new hires, improving onboarding processes and employee retention rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Assistant Store Manager
Tim Hortons
Corry, PA
12.2013 - 05.2015
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Supervised daily operations to ensure compliance with service standards and company policies.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, informing promotional strategies and product placement decisions.
- Coordinated staff schedules to maintain optimal coverage during peak hours, enhancing service delivery.
- Ensured cleanliness and organization of the store environment, promoting a positive customer experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Crew Team Member
Arby's Restaurant
Corry, PA
12.2011 - 12.2013
- Provided exceptional customer service in high-volume environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently to prepare quality food items consistent with Arby's standards.
- Assisted in training new employees on operational procedures and customer interaction best practices.
- Collaborated with team members to maintain cleanliness and organization of workstations and dining areas.
- Adhered to food safety regulations and company policies to ensure compliance in all operational activities.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Manager
McDonald's Restaurant
Corry, PA
12.2008 - 01.2012
- Trained and mentored team members to enhance service quality and operational efficiency.
- Coordinated staff schedules, aligning workforce availability with peak customer demand.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Supervised daily operations, ensuring compliance with food safety and cleanliness standards.
Education
No Degree - Culinary Arts
Mercyhurst University, North East, PA
North East, PAUnion City Area Middle/High School
Union City, PA06-2004
Skills
- Piping installation
- Hand and power tools
- Hand and power tools
- Problem-solving
- Plumbing customer relations
- Plumbing project management
- Customer engagement
- Project coordination
- Job site scheduling
- Plumbing supply management
- Plumbing system installation
Accomplishments
I joined the US Army in 2004, I served 1 tour in Iraq during Operation Iraqi Freedom.
I successfully helped as a fill in Store Manager at both Tim Horton's & Taco Bell.
Becoming a Husband & a Father to 2 beautiful daughters.
I've served on 2 mission's trips to Honduras
Timeline
Plumber
Pennwest Edinboro College
02.2024 - Current
Plumber
Ross Plumbing And Htg And Repr Services
12.2021 - 02.2024
Apprentice Plumber
Ryco Inc
07.2019 - 12.2021
Crew Member
Bed Bath & Beyond
10.2018 - 08.2019
Assistant Store Manager
Taco Bell Restaurant
07.2015 - 09.2018
Assistant Store Manager
Tim Hortons
12.2013 - 05.2015
Crew Team Member
Arby's Restaurant
12.2011 - 12.2013
Manager
McDonald's Restaurant
12.2008 - 01.2012
No Degree - Culinary Arts
Mercyhurst University, North East, PA
Union City Area Middle/High School