Summary
Overview
Work History
Skills
Accomplishments
Work Availability
Software
Interests
Timeline
SoftwareEngineer

Joshua Smith

Pueblo,CO

Summary

Resourceful Project Manager with 15 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.

Overview

15
15
years of professional experience

Work History

Project Management Specialist

ARRIS
06.2020 - 02.2024
    • Implemented continuous improvement initiatives to optimize project performance and deliverables quality.
    • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
    • Reduced project risks by proactively identifying potential issues and implementing mitigation strategies.
    • Monitored project progress, ensuring milestones were met while maintaining high standards of quality control.
    • Tested functional and compatibility of new programs or updates in comparison to existing applications.
    • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
    • Reduced production issues by identifying, documenting, and reporting defects during UAT testing phases.
    • Enhanced online community engagement by creating and implementing tailored content strategies.
    • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
    • Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
    • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
    • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
    • Managed and archived quality documentation and participated in internal and external quality audits.
    • Followed company policies and editorial guidelines to craft thorough, well-written content.
    • Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.

Customer Service Supervisor

Radial
02.2011 - 06.2020
  • Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Coached employees through day-to-day work and complex problems.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.

Skills

    • Business Analysis
    • Technical Support
    • Creative Thinking
    • Project Management
    • Performance Improvements
    • Phone and Email Etiquette
      • Google Analytics
      • Website Maintenance
      • Creativity and Innovation
      • Performance monitoring
      • Critical Thinking

Accomplishments

  • Achieved a 75% increase in traffic and new users to the SURFboard community site by redesigning the layout, working with marketing team to implement new strategies to bring focus to the community site.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Excel

Microsoft Power Point

Interests

Website Design

Digital Art

Timeline

Project Management Specialist

ARRIS
06.2020 - 02.2024

Customer Service Supervisor

Radial
02.2011 - 06.2020

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Joshua Smith