Joshua Smizinski
Summary
Committed and professional Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
16
16
years of professional experience
Work History
External Workforce Services Consultant
Heath Care Service Corporation (Blue Cross Blue Shield IL)
03.2018 - Current
- Internal consultant and category manager for the External Workforce Services Third Party Labor through procurement
- Partner to enterprise business stakeholders, helping to define requirements and role specifications to support resource and staffing needs across HCSC through strategic sourcing
- Category manager for IT, creative, and audit divisions
- Advise leadership on end-to-end sourcing process and strategy
- Streamlined third-party labor by removing inefficiencies, defining roles, documenting business requirements, and educating stakeholders
- Develop supplier relationships to improve delivery, maximize value, achieve cost savings/cost avoidance and drive change
- Lead team on supplier performance management, rationalization, and governance as well as presenting quarterly business reviews for suppliers and key stakeholders
- Increased diverse supplier spend and promote use of diverse suppliers
- Rate card analysis and revisions
- Assess quarterly analytics to present insights and recommendations to drive effectiveness and performance
- Established a new supply chain that enabled IT to fill resource gaps
- Provide consultative approaches and expertise to obtain talent
- Create weekly 'at a glance' dashboard metrics for program health
- Participate in contract negotiations for individual contingent worker contracts which saved over $25MM in aggregate spend
- Standardized supplier mark-ups through contract negotiation
- Collaborate with HR recruiters for contract to hire requirements
- Risk management by enforcing best practices
- Contract negotiations
- Supplier RFP/RFI participation, selection, and evaluation
- Ensure people strategies for various divisions are aligned with larger organizational strategy.
Strategic Sourcing Analyst
Heath Care Service Corporation (Blue Cross Blue Shield IL)
09.2012 - 03.2018
- Provided onboarding support for all external labor requests throughout the entire lifecycle
- Sourcing of all enterprise contingent workforce fulfillment
- Fostered and maintained relationships with cross-functional teams to ensure sourcing solutions exceed business requirements
- Developed metrics for supplier performance reviews
- Led the identification and full lifecycle onboarding of over 10,000 contingent workers
- Rationalized contingent supplier pool to receive best pricing and quality of resources based on historical data
- Enhanced analytics in conjunction with workforce planning initiatives
- Led a team to successfully migrate the Enterprise Vendor Management system from Workforce Management Systems (WMS) into SAP Fieldglass
- Trained customers on Fieldglass through WebEx and in-person trainings
- Rate negotiations and spend management
- Utilized and grew contingent supplier diversity supply chain
- Data migration and implementation of Fieldglass tool
- Development of customer satisfaction survey
- Assisted with SOW review and onboarding as well as offshore supplier onboarding
- Praised by internal management for providing a straightforward consultative approach
- 2015 Five Star Award Recipient.
Client Service Representative
Beeline
03.2010 - 09.2012
- Onsite MSP for Beeline at Discover Financial Services
- Acted as the liaison between Discover management and temporary staffing agencies to manage the overall wellness of the on-site managed services program
- Managed life cycle of requisition process
- Partnered with staffing agencies for all contract roles
- Worked with Discover management to determine business needs
- Reviewed resumes and qualified candidates
- Trained team members and Discover leaders on best practices
- Moderated conference calls with staffing partners and Discover management
- Arranged interviews with candidates and hiring managers
- Offshore supplier resource onboarding and rate management
- Achieved cost savings through enforcing contractual terms with offshore suppliers
- Facilitated all onboarding and offboarding requirements for non-employees.
Project Manager
Valtera Corporation
09.2007 - 02.2010
- Project Manager for a professional services firm that provided a unique mixture of scientific expertise, consulting, and technology to Fortune 100 and 500 companies
- Coordinated the development of projects in relation to employee opinion, engagement, exit and multi-rater feedback surveys
- Quarterly reporting for various clients
- Project planning and timeline development
- Data management and quality controls
- Maintained project timelines and deadlines
- Built and grew relationships as key client liaison
- Coordinated foreign language translations
- Presentation design.
Education
Bachelor of Arts - Political Science
University of Missouri - Columbia
Columbia, MOSkills
- Collaborative mindset
- Training development
- Business analysis
- Software proficiency
- Risk assessment
- Creative solutions
- Process improvement
- Strategic planning
- Data analysis
- Decision making
- Problem solving
Timeline
External Workforce Services Consultant
Heath Care Service Corporation (Blue Cross Blue Shield IL)
03.2018 - Current
Strategic Sourcing Analyst
Heath Care Service Corporation (Blue Cross Blue Shield IL)
09.2012 - 03.2018
Client Service Representative
Beeline
03.2010 - 09.2012
Project Manager
Valtera Corporation
09.2007 - 02.2010
Bachelor of Arts - Political Science
University of Missouri - Columbia
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