Summary
Overview
Work History
Education
Skills
Timeline
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JOSHUA SNELL

174 Chelsea Ave Napa ,CA

Summary

Results-driven professional with a proven track record in the wine industry seeks to continue employment with a sales focus. Passionate about wine and armed with exceptional communication and negotiation skills, I am committed to driving growth and exceeding sales targets for a dynamic and forward-thinking wine company. Eager to leverage industry knowledge to promote premium wines and elevate the customer experience, contributing to the organization's continued success and profitability.

Overview

9
9
years of professional experience

Work History

Assistant Tasting Room Manager

The Prisoner Wine Co.
07.2021 - Current
  • Oversaw team of wine educators, leading by example to represent the highest level of hospitality.
  • Developed and implemented programming to ensure outstanding guest experience and increase retail sales.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.Collaborated across departments for event planning and execution.
  • Created pricing structure for each wine, both by glass and by bottle.
  • Facilitated successful fulfillment of orders
  • Recommended standard operating procedures to establish consistent high level service for all guest.

Hospitality Lead

FROG’S LEAP WINERY
01.2017 - 06.2021
  • Created memorable experiences for each guest by offering a thorough education of the entire Frog’s Leap.
  • Conducted educational and culinary tours of the winery, presenting Frog’s Leap’s farming philosophy as well as the winery’s history within the Napa Valley.
  • Orchestrated and conducted over 300 interactive tastings, ranging from corporate events consisting of 60 people to one on one interaction.
  • Hosted guests with authentic hospitality while working in a fast-paced environment.


Assistant Bar Manager

CADET WINE
01.2018 - 03.2020
  • Maintained cellar inventory of 400+ international producers.
  • Oversaw beer program of 30 producers rotating on a weekly basis.
  • Developed the dessert wine program highlighting both local and international producers.
  • Managed P&L for the business along with weekly revenue.
  • Led education for staff on wines, international and domestic.
  • Tailored unique tasting experiences for each customer, offering wine and beer recommendations based on individual taste and palates.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Line Cook

MADRONA MANOR
09.2014 - 01.2017
  • Responsible for prep and service of entremetier station at one Michelin-starred restaurant.
  • Created and assisted with the development of seasonal dishes included within the ever-evolving, ten-course tasting menu.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Ensured seamless communication between the front and back of house.
  • Maintained Michelin star level of service with poise.

Education

Introductory Sommelier Certificate -

Court of Master Sommelier
Santa Rosa, CA
2017

Culinary Arts Diploma -

LE CORDON BLEU, MASTER SOMMELIERS
Pasadena, CA
2012

Skills

  • Proficient with Tock, Shopify, AMS, and Revel POS
  • Verbal and Written Communication
  • Staff Management
  • Brand Management
  • Sales and Marketing
  • Team Leadership
  • Coaching and Mentoring

Timeline

Assistant Tasting Room Manager

The Prisoner Wine Co.
07.2021 - Current

Assistant Bar Manager

CADET WINE
01.2018 - 03.2020

Hospitality Lead

FROG’S LEAP WINERY
01.2017 - 06.2021

Line Cook

MADRONA MANOR
09.2014 - 01.2017

Introductory Sommelier Certificate -

Court of Master Sommelier

Culinary Arts Diploma -

LE CORDON BLEU, MASTER SOMMELIERS

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