Joshua Snodgrass
Bethlehem,Georgia
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
23
23
years of professional experience
Work History
Claims & Damage Specialist
Georgia Power
01.2015 - Current
- Billed average of $500k per year
- Collected average of 54% of billed amount
- Completed average of 500+ orders per year
- Worked Hurricane Matthew restoration
- Liaison for new employees to Claims Department
- Trained new hires on process and procedures of asset damage billing.
Project Analyst
Georgia Power
12.2021 - 04.2022
- Scheduled all projects for Coastal region
- Trained all new hires
- Help develop job description
- Implanted new ideas/ways of doing business (i.e
- Scheduling DRS work, moving expiry dates, updating distribution supervisor/engineers of new completed service dates
- Communicated with customers committed service dates and any changes need for projects.
Customer Field Service Representative
Georgia Power
01.2001 - 01.2010
- Maintained the meter reading route and processed service orders efficiently
- Recognized for a perfect safety record
- Utilized exceptional organizational skills to effectively manage the daily routes
- Played a key role in pilot programs within the organization, which encompassed the Automated Route Completion System (ARCS) and Segway Program
- Recognized for perfect safety record
- Demonstrated leadership among peers by arriving early to help plan daily work and keeping a positive attitude to motivate others
- Worked with AMI team to troubleshoot potential problems with AMI technology
- Worked as development Team Leader in CFS, duties include providing work direction for 15-25 employees as well as coaching and motivating employees.
Business Sales Consultant
Georgia Power
01.2006 - 08.2007
- Handled customer relationship management tasks
- Assisted customers in resolving issues associated with accounts, billing, new/transfer service orders, disconnects, and outages
- Researched and resolved customer issues in a timely manner
- Participated in call center management activities
- Assist customers with understanding of accounts, billing inquiries, new/transfer service orders, disconnects, outages, etc
- Leverage customer service to proactively explore opportunities for sales leads based on customer needs
- Solve customer problems quickly and effectively
- Maintain a strong focus on great customer service during every call
- Acknowledged for sales excellence including second place in 4th quarter ODL sales and commercial end use sales, fifth place in total sales for 2006, and finished in second place for total sales in 2007
- Acknowledged for sales excellence in first, second, and third quarter of 2007 including 1st in ODL sales and third in end-use sales
- Developed 30-, 60-, and 90-day plans for all new hires, which aided in improving the productivity levels of all new staff members at the BCC.
Education
Bachelor of Business Administration - Management
American Intercontinental University
03.2008
Master of Art - Mental Health and Counseling
Liberty University
Skills
- Root Cause Analysis
- Quality Assurance
- Customer Relations
- Quality Assessment
- Project Planning
- Experience in Leadership
- Process Analysis
- Process Improvement
Qualification Profile
More than 10 years of customer field experience, which included reading meters and meter service order work. More than 1+ years’ experience in the Business Call Center, proven success leading business development efforts and expanding customer base. 3+ years of experience working as Claims & Damage Specialist in Metro North area; Recognized for superior performance. AMI team troubleshooting for initial phase of AMI implementation. 2 years as CFS developmental team leader in Oakley, Lawrenceville and Tucker; Recognized for superior performance. Ability to motivate and communicate. Strong team player and pace setter. Quick Learner who excels, thrives, and creates positive environment in the workplace. Proficiency with computer skills and applications; excellent working knowledge Microsoft Office products, technical proficiency in several applications. Dynamic leadership ability related to employee training. Ability to proactively analyze big picture and solve problems. Ability to communicate complex information in a manner easily understood. Customer-focused with attention to detail. Strong organization and time management skills.
References
References available upon request.
Timeline
Project Analyst
Georgia Power
12.2021 - 04.2022
Claims & Damage Specialist
Georgia Power
01.2015 - Current
Business Sales Consultant
Georgia Power
01.2006 - 08.2007
Customer Field Service Representative
Georgia Power
01.2001 - 01.2010
Bachelor of Business Administration - Management
American Intercontinental University
Master of Art - Mental Health and Counseling
Liberty University